Lisdany Arteaga
Boston,MA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Specialist to the next level.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Coordinator
CIC Health
Boston , MA
2020.11 - 2021.06
- Graciously and efficiently respond to 50+ client questions daily via telephone and email around COVID test preparation, execution of their physical collection site, corresponding software, and test results
- Established relationships with CIC Health clients
- Escalated trends that emerge from client questions, collect and refine FAQs to share with clients and CIC staff
- Assist in onboarding new clients
- Created and managed training resources
Host/ Lead Reservationist
Eastern Standard
Boston , MA
2018.09 - 2020.03
- Sustained long-lasting guests relationships
- Curated personal dining experiences
- Maintained and updated resource for most frequently asked questions
- Managed and organized 25+ reservations daily
Pharmacy Technician
CVS
Revere , MA
2016.06 - 2017.12
- Prepared and filled 40+ prescriptions daily
- Managed inventory
- Provided excellent customer service under pressure
- Quickly and efficiently resolved problems with patients
Hostess
Pier
Charleston , MA
2013.04 - 2015.11
- Volunteered to act as an interpreter for spanish speaking patients, Trained new hosts
- Managed all reservations and any special accommodations
- Welcomed guests in a respectful and warm manner
- Answered high volume calls
- Tracked walk-in space and reservation space
- Provided extensive knowledge of the surrounding area to direct guests to nearby landmarks,hotels, and means of transportation
- Assured guest satisfaction
- Adapted to last minute reservations and seating requests
- Maintained host station impeccable
Hostess
Papagayo
Boston , MA
2014.03 - 2014.08
- Provided extensive knowledge of surrounding area
- Managed all reservations
- Maintained regular clients’ information and preferences for future visits
- Informed customers of new drinks and food
- Kept wait-list under control
- Built and kept client relations
- Acted as liaison between client and manager affairs when managers were unavailable
Skills
HIPAA certifiedundefined
References
References
Justine Handrahan
Eastern Standard Manager
Jhandrahan@easternstandard
boston.com
Cell:(617)834-2505
Caroline Markham
CIC Health Supervisor
Cmarkham@cic-health.com
Cell:(858) 353-2966
Timeline
Customer Service Coordinator
CIC Health
2020.11 - 2021.06
Host/ Lead Reservationist
Eastern Standard
2018.09 - 2020.03
Pharmacy Technician
CVS
2016.06 - 2017.12
Hostess
Papagayo
2014.03 - 2014.08
Hostess
Pier
2013.04 - 2015.11
Similar Profiles
ANNAISE H. FOUREAUANNAISE H. FOUREAU
Chief of Staff at HEALTH CARE FOR ALL, INCChief of Staff at HEALTH CARE FOR ALL, INC
Valerie Leagle, RN, CCRNValerie Leagle, RN, CCRN
Registered Nurse at Halifax Health / CIC/CPCU/CVICU Relief Charge NurseRegistered Nurse at Halifax Health / CIC/CPCU/CVICU Relief Charge Nurse
Nahla AwadNahla Awad
CEO at Forth Valley Health 4 You CICCEO at Forth Valley Health 4 You CIC