Liset Ledo
Hialeah,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Manager's Assistant
7-eleven
Hialeah, FL
03.2022 - Current
- Coordinated daily operations and assisted with inventory management tasks.
- Managed scheduling and staff assignments to ensure smooth store operations.
- Assisted customers by providing product information and resolving inquiries.
- Supported training of new employees on policies and procedures.
- Maintained store cleanliness and organized merchandise displays for easy access.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Communicated effectively with vendors to manage supply orders and deliveries.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Medical Assistant
Med ONE Medical Center
Opa-locka, Florida
04.2025 - 07.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient referrals efficiently.
- Educated patients on treatment plans and follow-up care instructions.
- Prepared examination rooms and ensured necessary supplies were available.
- Administered medications and performed basic laboratory tests as needed.
- Maintained cleanliness and safety standards in clinical areas consistently.
- Communicated effectively with patients, addressing concerns and providing support.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Education
Medical Assistant - Medical Assistant
COMPU-MED
08.2024 - 07.2025
Skills
- Inventory management
- Point-of-sale systems
- Electronic health records
- Patient scheduling
- Medical terminology
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Training and development
- Conflict resolution
- Adaptability and flexibility
- Microsoft office expertise
- Customer service
- Staff supervision
- Team motivation techniques
- Schedule oversight
- CSS
- Google drive
- Customer relations
- Patient assessment
- Vital sign measurement
- Medication administration
- Appointment scheduling
- Insurance verification
- Detail orientation
- Insurance authorizations
- Specimens collection and processing
- Anatomy and physiology
- Doppler proficiency
- Fluent in [languages]
- Laboratory specimen collection
- OB/GYN procedures
- Check-in coordination
- Medical records confidentiality
- Venipuncture and phlebotomy
- Respiratory therapy functions
- Communicating with patient families
- Vital signs monitoring
- Vital signs and examinations
- Monitoring patient progress
- Electrocardiographic rhythm recognition
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Med ONE Medical Center
04.2025 - 07.2025
Medical Assistant - Medical Assistant
COMPU-MED
08.2024 - 07.2025
Manager's Assistant
7-eleven
03.2022 - Current