Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LISET LOPEZ

Miami

Summary

Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Interamerican Bank
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Teller

Interamerican Bank
01.2023 - 08.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

RBT

EQUANIMITY THERAPY
04.2022 - 01.2023
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.

Sales Manager

New York And Company
04.2014 - 01.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

No Degree - CERTIFIED PROFESSIONAL CODER

CCM CODING ACADEMY
Hialeah, FL
06.2024

High School Diploma -

RAMON LOPEZ
CUBA
05.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Charge Entry Competence
  • CPT coding knowledge
  • ICD-10 Proficiency
  • HIPAA compliance awareness

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Customer Service Representative

Interamerican Bank
08.2024 - Current

Teller

Interamerican Bank
01.2023 - 08.2024

RBT

EQUANIMITY THERAPY
04.2022 - 01.2023

Sales Manager

New York And Company
04.2014 - 01.2020

No Degree - CERTIFIED PROFESSIONAL CODER

CCM CODING ACADEMY

High School Diploma -

RAMON LOPEZ
LISET LOPEZ