Liset A Ramirez
Chicago,IL
Summary
Dynamic and detail-oriented bilingual office manager with over 10 years of experience in efficiently experience managing office operations and providing exceptional service to a diverse clientele. Seeking to leverage my strong organizational skills, multicultural communication abilities and proven leadership to enhance operational efficiency and clients satisfaction in a forward-thinking organization.
Overview
18
18
years of professional experience
Work History
Office Manager
Gem Property Management
Orland Park
08.2014 - Current
- Oversee phone communications, problem solving, invoice management, payroll, and bill payments.
- Facilitate smooth communication between tenants and vendors, resolving issues promptly.
- Supported service quality improvement through meticulous financial record-keeping.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Performed reconciliation of payroll accounts on a regular basis.
- Resolved disputes between tenants and landlords in an efficient manner.
- Prepared monthly financial statements detailing expenses related to tenant services.
Supervisor
Menards
Dolton, IL
08.2006 - 08.2014
- Oversaw everyday activities for a staff of 13.
- Implemented processes to enhance workflow efficiency and accuracy.
- Supported cashiers in handling customer complaints effectively
- Monitored cashier performance, providing feedback as needed.
- Worked with different teams to handle high-traffic periods
- Processed documents related to staff movements like recruitment, dismissal, and role shifts.
Education
High School Diploma -
George Washington
Chicago, IL05-2006
Olive-Harvey College
Chicago, ILSkills
- Fluent in Spanish
- Expense Reporting
- Workforce Management
- Vendor engagement
- Bookkeeping
- Staff hiring
- Employee, Supervisor
- Calm Under Pressure
- QuickBooks knowledge
Languages
Spanish
Professional
Timeline
Office Manager
Gem Property Management
08.2014 - Current
Supervisor
Menards
08.2006 - 08.2014
High School Diploma -
George Washington
Olive-Harvey College
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