Currently looking for a part-time position to utilize my skills as a service-oriented, passionate, and dedication with 15 years of expertise working customer service. Proven experience in scheduling, supervision, and community relations. Recognized for the ability to build and maintain open lines of communication with staff and stakeholders while thriving in an ever-changing environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Director
CITY OF LOS ANGELES DEPT RECREATION & PARKS CENTER
Sherman Oaks, CA
03.2020 - Current
Responsible for planning, overseeing, and directing the operations, services, staff, and activities. Managed budgeting processes, including creating forecasts and tracking expenses.
Manage a wide variety of major programs such as sports and classes and maintaining good standing balances through budgeting, marketing for programs
Supervise over 90 staff and conduct trainings
Coordinated events logistics and trips for participants and ensured the facility was safe and secure for the implementation of all programs.
Analyzed data from surveys, focus groups, interviews to inform decision making.
Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
Assistant Coach
Western New Mexico University
Silver City, NM
05.2016 - 08.2019
CDL certified to drive our teams to our competitions.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
Assisted head coach in making decisions related to personnel moves such as recruiting, player selection.
Developed scouting reports and game plans for upcoming opponents.
Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
Organized team travel arrangements for away games and tournaments.
Assisted in the recruitment of student-athletes for the program.
Coordinated logistics for team travel, ensuring efficient and cost-effective arrangements.
Education
Master of Science in Kinesiology: Exercise Science -
University of Texas of the Permian Basin
01.2015
Bachelor of Science in Kinesiology and a Minor in Child and Family Studies -
University of Texas of the Permian Basin
01.2012
Skills
Bilingual (Spanish & English)
Budgeting
Confidence Building / Socialization
Event / Activity Planning
Program Development
Conflict Resolution
Customer service experience
Goal-Oriented
Certification
CDL
CPR/First-Aid Certification
Timeline
Program Director
CITY OF LOS ANGELES DEPT RECREATION & PARKS CENTER
03.2020 - Current
Assistant Coach
Western New Mexico University
05.2016 - 08.2019
Master of Science in Kinesiology: Exercise Science -
University of Texas of the Permian Basin
Bachelor of Science in Kinesiology and a Minor in Child and Family Studies -
University of Texas of the Permian Basin
CDL
CPR/First-Aid Certification
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