Lisetta Spann
Moline,IL
Summary
Highly skilled Experience Specialist with a track record of success in customer service and relationship management. Proficient at creating strategic customer engagement plans, resolving complex issues, and improving customer satisfaction levels. Known for exceptional communication skills and the ability to build strong relationships with diverse stakeholders. Demonstrated history of positively impacting organizational growth through innovative strategies and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Experience Specialist
UnityPoint Clinic
Moline, IL
03.2001 - Current
- Created and implemented training programs to ensure employees were up-to-date on company policies and procedures.
- Provided guidance to new hires regarding onboarding processes and company culture.
- Developed and maintained job descriptions for all positions in the organization.
- Implemented changes to existing policies based on input from focus groups or management teams.
Education
GED -
United Township HS
East Moline, IL01-1996
Black Hawk College
Moline, ILCMA - CMA
MedCerts
Moline, ILSkills
- Performance Tracking
- Data Collection
- Teamwork and Collaboration
- Excellent Communication
- Customer Service
- Time management abilities
- Collect data
- Public relations
- Effective Communication
- Multitasking
Accomplishments
- Employee Recognition awards (2)
Certification
- CNA
Timeline
Experience Specialist
UnityPoint Clinic
03.2001 - Current
- CNA
GED -
United Township HS
Black Hawk College
CMA - CMA
MedCerts
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