Lisette Balam Poot

Panda Express Restaurant

09.2020 - Current

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Worked with management team to implement proper division of responsibilities.
Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Set overall vision and provided team leadership.
Assisted in recruiting, hiring and training of team members.
Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
Exceeded sales targets consistently by developing effective marketing strategies and maintaining strong customer relationships.