Lisette Balam Poot
Federal Way
Summary
Professional with commitment to excellence and track record in managing operational efficiency. Known for driving team collaboration and consistently achieving goals. Reliable and adaptable, with focus on maintaining high standards and fostering positive workplace culture.
Overview
4
4
years of professional experience
Work History
Person in Charge/ Shiftleader/Kitchen Cook
Panda Express Restaurant
119 Bellevue Way NE, Bellevue Washington 98004
09.2020 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set overall vision and provided team leadership.
- Assisted in recruiting, hiring and training of team members.
- Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
- Exceeded sales targets consistently by developing effective marketing strategies and maintaining strong customer relationships.
Education
Graduate Certificate - Prestige Lash School
Beauty Raena Academy
4225 Eastern Ave#2, Las Vegas, NV 8911901-2024
High School Diploma -
Eastside Academy
1800 100th Ave NE, Bellevue, WA 9800406-2021
Skills
- Effective leadership
- Team management
- Staff training/development
- Customer service
- Attention to detail
- Multitasking
- Problem-solving abilities
- Goal oriented
- Decision-making
- Team building
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Person in Charge/ Shiftleader/Kitchen Cook
Panda Express Restaurant
09.2020 - Current
Graduate Certificate - Prestige Lash School
Beauty Raena Academy
High School Diploma -
Eastside Academy