Lisette Esquilin-Rigby
New York
Summary
Visionary social worker and business professional with 28 years of experience seeking a Healthcare Director or Educational Manager role. Extensive background in biopsychosocial assessments, crisis intervention, and trauma-informed care, complemented by leadership teaching and supervisory experience. Skilled in staff recruitment, training, and performance management and adept in electronic medical records and human resource information systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Perinatal Palliative Care Social Worker
Columbia University Medical Center
New York
03.2022 - 09.2024
- Executed comprehensive biopsychosocial assessments and implemented crisis intervention strategies for patients and families dealing with chronic and life-limiting conditions
- Directed individual, couple, and family counseling, offering psychoeducation and advocacy to improve navigation of healthcare systems and coping mechanisms
- Adminstered psychosocial support and education on hospice and palliative care philosophies, focusing on symptom management to alleviate emotional and socioeconomic burdens
- Documented all patient interactions and social work activities in the healthcare system's record-keeping platform, ensuring accurate treatment planning and continuity of care
Social Work Supervisor - Childcare Department
Safe Horizon
New York
06.2021 - 11.2021
- Managed comprehensive client intakes, safety assessments, and family mental health screenings using trauma-informed and client-centered methodologies
- Fostered risk management processes and prioritized engagement strategies to connect clients with necessary mental health services
- Orchestrated bi-weekly case supervision and collaborated on staff recruitment, training, and performance management to ensure adherence to quality standards
Clinical and Social Work Intern
YWCA of Northern NJ
Hackensack
02.2019 - 10.2020
- Acquired and led educational activities that fostered a positive school environment and enhanced family involvement
- Generated mentoring initiatives by recruiting volunteers and organizing monthly events to improve program success
- Simulated counseling support to individuals and groups affected by domestic violence and sexual assault, aiding in their recovery process
Patient Advocate & Billing Coordinator
Neurosurgeons of NJ
Ridgewood
04.2018 - 10.2020
- Secured compliance with state and federal regulations, including HIPAA and EMTALA, to maintain patient privacy and confidentiality
- Assisted patients with financial assistance applications and insurance inquiries, providing tailored guidance on payment options
- Navigated payments, addressed billing inaccuracies, resolved account discrepancies, and prepared financial reports for management
Medical Biller, Orthopedic Surgery
Columbia University Medical Center
New York
12.2015 - 02.2018
- Investigated insurance claims to ensure accuracy in diagnoses, appeals, and adjustments, effectively reducing discrepancies and enhancing revenue recovery
- Assembled and resolved patient billing inquiries, fostering improved patient relations and satisfaction
- Calculated incoming payments and maintained accounts strictly adhering to financial protocols, ensuring accurate and timely financial reporting
Medical Biller, Patient Financial Services
NYU/Winthrop University
Bethpage
08.2010 - 07.2015
- Campaigned with cross-functional teams to improve patient care efficiency and optimize revenue collection
- Educated a team of seven analysts on payer contracts, resulting in successful cash acceleration and revenue cleanup initiatives
- Inspected and reported high-dollar denial trends to financial leadership monthly, aiding strategic decision-making
Education
Doctor in Social Work - Teaching, Leadership, & Advanced Clinical Practice
Simmons University
05.2026
Master's Degree - Social Work, Clinical Practice, Organizational leadership, and Advocacy
Fordham University
08.2020
Bachelor of Science - Human Development, Branches of Psychology
SUNY Empire State College
06.2018
Associate of Occupational Studies - Business Management, Business Administration
The Wood Tobe-Coburn School
12.1994
Skills
- MS Office Applications
- Electronic Medical Records (EMR)
- Human Resource Information Systems (HRIS)
- Calculating and Evaluating Research Data
- Visionary Leadership
- Emotional Intelligence
- Human Resource Development
- Leadership
- Crisis Intervention
- Cultural Competency
- Program Development
- Conflict Resolution
- Clinical Supervision
- Communication
- Budget Management
- Strategic Planning
- Empathy
- Policy Implementation
- Teaching
- Action-Oriented
- Problem-Solving
- Business Development
- Project Management
- Writing
- Negotiation
- Digital Skills
- Data Analysis
- Administrative Skills
- Marketing Skills
- Creative Skills
- Communication/Teamwork
- Time Management
- Critical Thinking
- Organization
- Work Ethics
- Flexibility
- Inspiring
- Patience
- Collaboration
Certification
- Sexual Assault Response Team (SART) training certificate, State of New Jersey, 2019
- Basic Life Support for Healthcare Providers (BLS), American Heart Association (AHA), 03/01/26
- The Notary Republic of New Jersey, The Division of Revenue and Enterprise Services (DORES), 07/01/28
- Drivers License of New Jersey, The Motor Vehicle Commission, 01/01/29
Timeline
Perinatal Palliative Care Social Worker
Columbia University Medical Center
03.2022 - 09.2024
Social Work Supervisor - Childcare Department
Safe Horizon
06.2021 - 11.2021
Clinical and Social Work Intern
YWCA of Northern NJ
02.2019 - 10.2020
Patient Advocate & Billing Coordinator
Neurosurgeons of NJ
04.2018 - 10.2020
Medical Biller, Orthopedic Surgery
Columbia University Medical Center
12.2015 - 02.2018
Medical Biller, Patient Financial Services
NYU/Winthrop University
08.2010 - 07.2015
Doctor in Social Work - Teaching, Leadership, & Advanced Clinical Practice
Simmons University
Master's Degree - Social Work, Clinical Practice, Organizational leadership, and Advocacy
Fordham University
Bachelor of Science - Human Development, Branches of Psychology
SUNY Empire State College
Associate of Occupational Studies - Business Management, Business Administration
The Wood Tobe-Coburn School
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