Lisette Gomez
Michaels Craft Store
Gilroy,CA
1
Language
17
years of professional experience
Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance customer satisfaction and drive employee engagement through effective training and mentoring.
Work History
Manager
1 Year- Supervised daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed merchandising strategies to enhance visual displays and optimize sales.
- Implemented inventory management processes, reducing stock discrepancies significantly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Assistant
5 Months- Supervised daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed merchandising strategies to enhance visual displays and optimize sales.
- Implemented inventory management processes, reducing stock discrepancies significantly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Team Member
6 Years 7 Months- Assisted customers in locating products and providing recommendations based on needs
- Maintained clean and organized store displays to enhance shopping experience
- Operated cash register, processing transactions accurately and efficiently
- Collaborated with team members to restock inventory and ensure product availability
Cashier
9 Years 3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Organized merchandise displays to enhance customer experience and sales.
- Collaborated with family members to streamline daily operations and improve efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Customer relationship management (CRM)
Sales management
Workforce management
Product management
Clear communication
Safety procedures
Coaching and mentoring
Work prioritization
Policy and procedure development
Inventory management
Teamwork and collaboration
Adaptability and flexibility
Positive attitude
Attention to detail
Multitasking
Problem-solving
Excellent communication
Organizational skills
Team development
Customer relationship management
Staff training
Languages
English
Full Professional
Timeline
Manager
Michaels Craft Store
08.2025 - CurrentRead More
Team Member
Joann Fabrics
01.2020 - 2025Read More
Cashier
Family Business
05.2017 - 2017Read More
Assistant
Real Estate
05.2009 - 10.2009Read More
Narbonne High School
High School Diploma
Read More