Lisette Hearns
Middletown,NY
Summary
Dedicated cashier with strong customer service skills, enhancing customer engagement and ensuring satisfaction through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Retail Cashier
TJX Companies
Middletown, NY
09.2025 - 04.2026
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Handled cash, credit, and returns with accuracy to ensure customer satisfaction.
- Resolved customer inquiries and issues promptly to foster loyalty and retention.
Cashier
Dunkin' Donuts
New York, NY
10.2023 - 08.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
- Assisted in training new cashiers on operating procedures and customer service best practices.
Front End Associate
Oasis Cleaners
New York, NY
05.2020 - 09.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions for customers.
- Assisted in inventory management, organizing stock to optimize workflow and accessibility.
- Trained new associates on company policies and best practices for customer interaction.
- Streamlined front-end processes, improving transaction speed during peak hours.
Education
High School Diploma - Sociology
Hunter College
New York, NY06-2014
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Bagging and packaging
- Workplace cleanliness
- Customer engagement
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Retail Cashier
TJX Companies
09.2025 - 04.2026
Cashier
Dunkin' Donuts
10.2023 - 08.2025
Front End Associate
Oasis Cleaners
05.2020 - 09.2023
High School Diploma - Sociology
Hunter College