Lisette Robles
Kissimmee,FL
Summary
Hospitable Admissions Coordinator. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at getting Authorizations, filing and handling admission concerns.
With over 26 years as a Family Assessment Worker being a positive resource for families that are often underrepresented within the community.
Overview
24
24
years of professional experience
Work History
Admissions Coordinator
Hunter's Creek Nursing And Rehab Center
2024.02 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Support Admissions Department in the pre-admission process.
- Serve as the back up to the Director of Admissions.
Receptionist
Hunter's Creek Nursing And Rehab
2022.09 - 2024.02
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Donation Attendant
GoodWill Industries
2021.12 - 2022.09
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
Family Assessment Worker
Orlando Health
2000.10 - 2021.09
- Enhanced family assessments by conducting thorough interviews and gathering accurate information.
- Improved case management efficiency by maintaining organized records and timely documentation of services provided.
- Established trust with families through empathetic communication, active listening, and cultural sensitivity.
Education
High School Diploma -
Ellenville Central School
Ellenville, NY06.1990
Skills
- Excellent Communication
- Self Motivation
- Time Management
- Bilingual (Spanish & English)
- Problem-solving abilities
Timeline
Admissions Coordinator
Hunter's Creek Nursing And Rehab Center
2024.02 - Current
Receptionist
Hunter's Creek Nursing And Rehab
2022.09 - 2024.02
Donation Attendant
GoodWill Industries
2021.12 - 2022.09
Family Assessment Worker
Orlando Health
2000.10 - 2021.09
High School Diploma -
Ellenville Central School
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