Lisette Pena
Customer Service/caregiver
Austin,TX
Summary
Experienced non-medical Care Provider offering two years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experienced customer service representative offering over fifteen years of expertise with utmost professionalism, patience and efficiency to increase customer loyalty and minimize customer dissatisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Caregiver
Texas Home Health
Cedar Park, TX
08.2018 - 08.2021
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Insurance Sales Agent
All Web Leads
Cedar Park, TX
06.2017 - 07.2018
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Insurance Agent
Progressive
Cedar Park, TX
08.2006 - 05.2017
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
Bachelor Of Arts - Political Science
University of New Orleans
New Orleans, LA 08.1989 - 07.1993
Skills
Patient care
Meal planning and preparation
Medication Administration
Account retention
Client needs analysis
Product knowledge
Auto insurance
Quote information
Quotes and sales
Timeline
Caregiver
Texas Home Health
08.2018 - 08.2021
Insurance Sales Agent
All Web Leads
06.2017 - 07.2018
Insurance Agent
Progressive
08.2006 - 05.2017
Bachelor Of Arts - Political Science
University of New Orleans
08.1989 - 07.1993