Lisette Richter
Patchogue,NY
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Sephora
Garden City, NY
04.2019 - Current
- Promoted to Assistant Manager in the highest volume location in the district
- Assists in managing a 20 M+, 45+ employee, big-box location
- Holds team accountable for driving sales, and meeting objectives (multi-world services, loyalty, diversity and inclusion)
- Excelling in people development, building and motivating coordinators and beauty advisors, promoted five + associates to lead positions
- During CEL shifts prioritizes client experience and store zoning through coaching, and demonstrates inclusivity to our external and internal clients
Assistant Store Manager
Sephora
Huntington, NY
11.2016 - 04.2019
- Successfully relocated and opened Sephora store in Walt Whitman Mall
- Ensured all operational tasks were executed according to company standards
- Maintained profit shrink under company goals
- Developed and motivated two operations associates to lead positions within a one-year time frame
- Maintained Beauty Advisor knowledge by creating a fun, educational environment with a high level of employee engagement through brand training
Department Manager
H&M
Lake Grove, NY
07.2014 - 11.2016
- Assists store manager in hiring, team building, visual planning, sales planning, and scheduling
- Coaches and motivates team members in following policy and procedures, professional growth, and excellence in customer service
- Consistently scoring a 95 percent or better for monthly Secret Shop
- Became the number one store in district for last season start
- Achieving top performance inventory results in district
Store Manager
Dots Inc.
Central Islip, NY
02.2007 - 04.2014
- Managed several stores in the New York State flagship locations, including several high volume stores with total sales volume of 1.5 million
- Consistently ranked within the top 2 performing stores in the district to sales plan and LY within the district
- Implemented sales strategies with staff and outstanding customer service to achieve store goals
- Exceeded company standards in UPT, ADS conversion, and credit/new accounts
- Effectively maintained inventory goals well beyond company standards
- Awarded the Elite Club Top 25 Store Managers Award in nationwide sales contest
- Successfully assisted in opening several new stores
Store Manager
Avenue United Retail
Holbrook, NY
06.2002 - 02.2007
- Entered managerial tier in three months from hire date
- Turned “challenge store” with 10% inventory into a 1.7% within 1 year
- Excellent record of customer service, credit percentage, ADS, UPT, and email capture
- Accomplishments resulted in being on the Top 25 Store Managers list within company and on way to Summit
Sales Associate
Macy’s
Lake Grove, NY
06.1999 - 01.2001
- Awarded employee of the month several times due to exceeding credit goals
- Excelled in customer service, credit, and bridal registry
- Volunteered extra overtime hours, and helped various departments in need
Education
High School Diploma -
Sachem High School
Ronkonkoma, NY06-1998
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Team building and leadership
- Staff supervision
- Store operations
- Employee scheduling
- Hiring and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Sephora
04.2019 - Current
Assistant Store Manager
Sephora
11.2016 - 04.2019
Department Manager
H&M
07.2014 - 11.2016
Store Manager
Dots Inc.
02.2007 - 04.2014
Store Manager
Avenue United Retail
06.2002 - 02.2007
Sales Associate
Macy’s
06.1999 - 01.2001
High School Diploma -
Sachem High School
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