Lisha Ashford
Las Vegas,NV
Summary
Dynamic Customer Experience Manager in Training with a strong background in sales and customer service. Skilled at driving sales growth through exceptional communication and relationship-building abilities. Demonstrates effective leadership and a customer-centric approach, committed to continuous professional development and operational excellence. Authorized to work in the US.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telemarketer
The Adara Group
Las Vegas, NV
05.2024 - Current
- Conduct outbound calls to prospective clients to promote advertising services, achieving a target conversion rate of over 20% within the first three months
- Utilize persuasive communication techniques to effectively address customer inquiries, clarify service benefits, and build rapport to foster long-term relationships
- Maintain accurate records of customer interactions and feedback to inform marketing strategies and improve service offerings
- Collaborate with the sales team to develop targeted campaigns that resonate with potential clients, resulting in increased lead generation and sales opportunities
Deposit Specialist
USAA
Fayetteville, NC
08.2023 - 05.2024
- Assisted members with diverse deposit account inquiries, resolving issues promptly and enhancing customer satisfaction ratings by 15%
- Demonstrated leadership by coordinating with team members to streamline workflows and improve service delivery efficiency, contributing to a 10% reduction in response times
- Trained and mentored new staff in customer service protocols and best practices, fostering a culture of excellence within the team
- Analyzed customer feedback to identify trends and areas for improvement, implementing solutions that enhanced the overall customer experience
Server/Lead Server/Hostess
House of Blues Las Vegas
Las Vegas, NV
02.2022 - 01.2023
- Leveraged strong interpersonal skills as Lead Server/Hostess to ensure exceptional dining experiences, resulting in a 25% increase in positive customer reviews during tenure
- Oversaw daily operations of the dining area, ensuring compliance with health and safety standards while maintaining high levels of guest satisfaction
- Trained and developed new staff on service standards and menu knowledge, promoting a positive team dynamic and high-quality service delivery
- Managed customer feedback and complaints with professionalism, utilizing conflict resolution skills to turn negative experiences into positive outcomes
Licensed Insurance Agent
Sitel
Las Vegas, NV
01.2021 - 01.2023
- Delivered expert insurance solutions tailored to individual customer needs, consistently exceeding sales targets by an average of 30% through effective upselling techniques
- Provided comprehensive training to new agents, sharing best practices and sales strategies that improved team performance and customer engagement
- Conducted market research to identify customer preferences and trends, enabling the development of targeted sales strategies that increased conversion rates
- Maintained up-to-date knowledge of industry regulations and product offerings, ensuring compliance and delivering accurate information to clients
Education
Bachelor Of Liberal Arts - German Language And Literature
University of Nevada, Las Vegas
Las Vegas, NVHigh school diploma -
Cheyenne High School
Las Vegas, NV06.2017
Skills
- Sales Expertise
- Customer Service Excellence
- Conflict Resolution
- Adaptability
- Training and Coaching
- Time Management
- Problem Solving
- Effective Communication
- Team Leadership
- Microsoft Office Suite
- Customer Relationship Management
Certification
- Property & Casualty License
- Personal Lines License
- Insurance Producer License
- Food Handler Certification
Volunteer Experience
Camp Anytown Volunteer, Engaged in community-building activities and leadership roles from 2017 to 2020, promoting inclusivity and diversity among participants., Assisted in planning and facilitating workshops that encouraged personal development and teamwork skills among youth attendees., 01/01/17, 01/01/20
Timeline
Telemarketer
The Adara Group
05.2024 - Current
Deposit Specialist
USAA
08.2023 - 05.2024
Server/Lead Server/Hostess
House of Blues Las Vegas
02.2022 - 01.2023
Licensed Insurance Agent
Sitel
01.2021 - 01.2023
Bachelor Of Liberal Arts - German Language And Literature
University of Nevada, Las Vegas
High school diploma -
Cheyenne High School