Lisha Black
Baton Rouge,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Medical Assistant
Our Lady Of The Lake
04.2021 - Current
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Travel Medical Manager
CareStaff
07.2016 - 02.2021
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
- Enhanced operational efficiency through streamlining processes, optimizing staff assignments, and implementing best practices for medical management.
Office Manager
Autumn Healthcare
01.2013 - 05.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Healthcare Management
Colorado Tech University
02.2024
Associate of Science - Health Administration
Colorado Technical University
04.2022
Associate of Applied Science - Clinic Medical Assistant
Independence University
05.2021
Skills
- Business Administration
- Needs assessments
- Staff Development
- Data retrieval systems
- Workforce Management
- Financial Tracking
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support
Timeline
Clinic Medical Assistant
Our Lady Of The Lake
04.2021 - Current
Travel Medical Manager
CareStaff
07.2016 - 02.2021
Office Manager
Autumn Healthcare
01.2013 - 05.2016
Bachelor of Science - Healthcare Management
Colorado Tech University
Associate of Science - Health Administration
Colorado Technical University
Associate of Applied Science - Clinic Medical Assistant
Independence University