Dena Raggio
Whitesboro,TEXAS
Summary
Forward-thinking business executive with proven record of over 20 years of accomplishment in equine industry. Driven and ambitious, dedicated to building and maintaining excellent customer and vendor relationships while maximizing revenue and operational efficiency.
Overview
27
27
years of professional experience
Work History
Medical Office Specialist/Medical Assistant
TexomaCare Urgent Care
Pottsboro, TX
09.2019 - Current
- Maintained professionalism greeting patients upon arrival.
- Scheduled patient appointments for acute care.
- Administered multiple phone lines and documented messages as required.
- Documented patient information and registration.
- Ensured and evaluated accuracy of all patient information.
- Outstanding ability to maintain confidentiality of patient information
- Verifying insurance. Experience with Medicare, Medicaid, Workers Compensation.
- Accepting payments, copays and daily financial reports
- Knowledge of medical terminology and computer applications
- Assisting physicians/nurses with various duties
- Skilled to maintain effective relationships with staff and patients
- Impeccable customer service.
- Medical Assistant Certified
- Current BLS/CPR Certified
President
Appaloosa Horse Club
Moscow, ID
01.2016 - 09.2019
- Managed an annual budget of over $1,000,000
- Facilitated over $400,000 in new sponsorships and managed the application process for multiple grants
- Supported and supervised team of 13 Board members, 5 Executive Committee members, and all office staff and corporate attorneys
- Built and strengthened valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Developed innovative sales and marketing strategies to increase brand awareness and revenue
- Oversaw strategic planning and modernization efforts
- Spearheaded expansion strategies to increase business market share, drive growth and grow membership rolls
- Represented ApHC at trade shows, media events, and conferences
- Maintained P&L to ensure optimal fiscal responsibility, resulting in a balanced budget
- Increased business profits by streamlining processes and trimming unnecessary positions
- Managed all aspects of ApHC , marketing, advertising and new product development
Office Manager
Raggio Ranch
Whitesboro, TEXAS
09.1999 - 09.2019
- Oversaw appointment scheduling and itinerary coordination for equine veterinary care, farriers, insurance examiners and all other aspects of ranch operations, leading to over 350 equine world titles
- Compared vendor prices to ensure optimal savings, and negotiated better rates when appropriate
- Liaised with clients and addressed inquiries, appointment requests, billing questions and sales of equine world wide
- Managed Raggio Ranch database, including troubleshooting, maintenance, updates and report generation
- Handled all incoming business and client requests for information
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Hired, managed, developed and trained staff, established and monitored goals and addressed any performance issues that arose
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Created and managed electronic client and equine records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Organized international and domestic travel arrangements for clients and equine
- Prepared vendor invoices and processed incoming payments
- Maintained computer and physical filing systems
Education
High School Diploma - undefined
Clear Creek High School
League City, TX05.1987
Skills
- Customer Service
- Business administration
- Business planning
- Business development
- Financial administration
- Multi-tasking
- Negotiation
- Communication skills
- Customer relationship building
- Troubleshooting
- Works well independently
Timeline
Medical Office Specialist/Medical Assistant
TexomaCare Urgent Care
09.2019 - Current
President
Appaloosa Horse Club
01.2016 - 09.2019
Office Manager
Raggio Ranch
09.1999 - 09.2019
High School Diploma - undefined
Clear Creek High School
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