Khalisha Cascen
Houston
Summary
Experienced in laboratory procedures with a strong background in customer service and conflict resolution within a clinical setting. Effectively processed specimens and maintained strict adherence to safety protocols while assisting in the training of new staff on laboratory operations. Knowledgeable in dental anatomy and occlusion, with practical experience in 3D printing, milling, and CAD/CAM design software. Capable of managing patient records while ensuring HIPAA compliance and confidentiality standards are met.
Overview
3
3
years of professional experience
Work History
Dental Assistant
University Of Houston-downtown
Houston
03.2025 - Current
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Maintained sterilization of instruments and cleanliness of operatories and managed appointment scheduling and patient records using Dentrix
Dental Treatment Coordinator
dental 360
Christiasted
07.2023 - 09.2024
- Coordinate with clinical staff to optimize patient scheduling and treatment flow
- Present treatment plans to patients with detailed explanations of procedures, costs, and payment options
- Coordinate with clinical staff to optimize patient scheduling and treatment flow
- Scheduled appointments and managed daily calendar for four-chair dental practice
- Collected copayments, handled billing inquiries, and processed insurance claims
- Maintained accurate patient records and HIPAA compliance
Laboratory Technician
Ocean System Laboratory
Christiasted
02.2022 - 06.2023
- Identified potential problems during testing process and took corrective action as necessary.
- Processed specimens following established protocols while adhering to strict safety standards.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
Education
Associate of Applied Science - Clinical Research
Stepful Program
Online 10-2024
Associate of Applied Science - Dental Hygiene
University of Houston Downtown
Houston, TX03-2026
Skills
- Customer service and conflict resolution
- Treatment plan presentation and financial counseling
- Dental insurance verification and claims processing
- laboratory procedures/experience
- dental office experience
- HIPAA compliance and patient confidentiality
- 3D Printing and Milling
- CAD/CAM Design (3Shape, Exocad, Dental Wings)
- Knowledge of dental anatomy and occlusion
References
References available upon request.
Timeline
Dental Assistant
University Of Houston-downtown
03.2025 - Current
Dental Treatment Coordinator
dental 360
07.2023 - 09.2024
Laboratory Technician
Ocean System Laboratory
02.2022 - 06.2023
Associate of Applied Science - Clinical Research
Stepful Program
Associate of Applied Science - Dental Hygiene
University of Houston Downtown