Open To Work
Lisha Vandersteen
Pittsboro
Summary
Strategic dynamic leader with a strong operational background in compliance and financial management. Proven track record in fostering relationships, advocating for client needs, and enhancing team effectiveness through targeted training and development initiatives. Committed to driving organizational growth and service excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Director
Durham Day Programs Aging Care Matters/Golden Horizons
10.2023 - Current
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Maintained accountability for operational and fiscal integrity, effectively managing the designated budget.
- Oversaw daily operations ensuring compliance with regulatory standards.
- Led staff recruitment and training initiatives to enhance team effectiveness.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Facilitated workshops and training sessions for staff development initiatives.
- Implemented quality assurance measures to maintain service excellence.
- Directed implementation of new projects and procedures to strengthen company operations.
- Evaluated existing programs for improvement and identified new program ideas based on market analysis.
- Advocated for client needs in policy discussions and community forums.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
Life Enrichment Assistant (PRN)
Carol Woods
Chapel Hill
08.2024 - 10.2025
- Delivered companionship and tailored recreational activities, fostering a supportive environment for individuals with dementia.
- Cultivated meaningful relationships with residents through individualized visits and conversations, contributing to their overall quality of life.
- Facilitated engagement in group activities, enhancing social interaction and emotional well-being.
- Monitored resident safety while participating in leisure activities.
- Provided assistance with mobility issues such as wheelchair transfers or ambulation training.
Executive Director
Chatham Ridge Assisted Living, Navion Senior Solutions
Chapel Hill
09.2024 - 09.2025
- Led strategic planning for programs enhancing senior care services.
- Established partnerships with community organizations to enhance resource access for seniors.
- Directed budgeting processes to allocate resources efficiently across programs.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Oversaw daily operations ensuring compliance with regulatory standards.
- Advocated for client needs in policy discussions and community forums.
- Implemented quality assurance measures to maintain service excellence.
- Directed staff recruitment and training initiatives to elevate team effectiveness.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Built and strengthened relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders to support organizational goals.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
Executive Director
Sanford Senior Living and Sanford Manor, Mainstay Senior Living
11.2022 - 05.2024
- Cultivated partnerships with community organizations to enhance resource access for clients.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Advocated for client needs in policy discussions and community forums.
- Oversaw daily operations ensuring compliance with regulatory standards.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Implemented quality assurance measures to maintain service excellence.
- Directed staff recruitment and training initiatives to build a cohesive and effective team.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Led implementation of new projects and procedures to advance organizational goals and drive growth.
- Implemented procedures to create competitive advantage in market.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
Executive Director
Victorian Senior Communities
Archdale
10.2021 - 11.2022
- Oversaw daily operations ensuring compliance with regulatory standards.
- Managed financial resources and operations, ensuring alignment with strategic goals and optimal resource allocation.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Advocated for client needs in policy discussions and community forums.
- Cultivated relationships with key stakeholders, enhancing collaboration and support for organizational initiatives.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed staff recruitment and training to promote team effectiveness.
- Developed and implemented incentive and training programs, resulting in a measurable decrease in employee turnover.
- Facilitated workshops and training sessions for staff development initiatives.
- Implemented quality assurance measures to maintain service excellence.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Recommended staffing techniques to meet demands.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Interim Executive Director
Saber Health Care
Youngsville
08.2021 - 10.2021
- Facilitated training sessions to develop staff skills and promote professional growth.
- Ensured compliance with regulatory standards across all operational aspects of care services.
- Implemented targeted procedures to strengthen market position and differentiate services.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Hired, trained, and mentored staff to foster a skilled workforce aligned with organizational goals.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
Interim Executive Director
SJP Coventry, Trinity Health
Southern Pines
07.2020 - 07.2021
- Directed strategic initiatives to enhance organizational efficiency and service delivery.
- Managed cross-functional teams to implement policies and improve operational practices.
- Cultivated partnerships with healthcare providers to enhance service offerings and broaden community reach.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Ensured compliance with regulatory standards across all operational aspects of care services.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Hired, trained, and mentored staff members to maximize productivity.
- Facilitated training sessions to develop staff skills and promote professional growth.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Coordinated special events, including conferences and workshops, to raise awareness of the organization's mission and engage stakeholders.
- Maintained relationships with media outlets to boost visibility of organizational activities and mission.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Optimized supply chain to reduce materials costs and improve distribution.
Senior Manager
LiveWell Assisted and Home Care Living
Chapel Hill
10.2019 - 06.2020
- Developed training programs for staff on care protocols and best practices.
- Implemented quality assurance measures to enhance patient care standards.
- Managed scheduling and staffing to optimize patient coverage and enhance service delivery.
- Led initiatives to improve client satisfaction and service delivery efficiency.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Facilitated team meetings and workshops to align on goals and strategies.
- Evaluated performance of care teams and provided constructive feedback.
- Coordinated communication between families, staff, and healthcare providers.
- Established effective communication channels between different departments within the organization.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Created detailed reports on project progress for senior management review.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Implemented process improvements to streamline operations and enhance service quality.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Cultivated partnerships with local health organizations to enhance resource sharing and improve patient care.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Requested changes to project plans based on team feedback.
- Produced thorough, accurate and timely reports of project activities.
Business Office Manager
Five Star Senior Living
Raleigh
02.2019 - 10.2019
- Managed daily operations of business office and administrative functions.
- Supervised billing processes, ensuring compliance with financial policies and accuracy of transactions.
- Oversaw vendor relationships and negotiated service contracts to meet operational requirements and optimize costs.
- Implemented office procedures that streamlined workflow and enhanced communication.
- Trained new employees on office systems and operational guidelines effectively.
- Facilitated meetings with department heads to discuss operational updates and issues.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory to maintain supply levels.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Reviewed invoices for accuracy to identify cost savings.
- Implemented policies and procedures to ensure compliance with local regulations.
- Ensured that all office equipment was maintained properly.
- Supervised business office staff and administrators, driving office operations.
- Attended and participated in continuing educational programs to optimize job performance.
- Acted as liaison between management team members, staff and external vendors.
- Trained, supervised and evaluated staff performance.
- Compiled reports from various departments on a regular basis.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Directed and oversaw office personnel activities.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Coordinated travel arrangements for employees to ensure timely travel logistics.
- Resolved customer complaints promptly and professionally.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Developed and implemented office policies and procedures.
- Maintained accurate records of customer accounts and transactions.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Utilized office management software and systems for streamlined operations and data management.
- Provided administrative support to senior management to enhance workflow.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Assistant Executive Director
Affinity Senior Living
Goldsboro
08.2018 - 02.2019
- Collaborated with leadership to enhance operational strategies and improve service delivery.
- Developed and implemented training programs for staff to enhance resident care quality and staff performance.
- Oversaw compliance with regulatory standards to maintain high safety protocols.
- Facilitated meetings among staff to promote communication and teamwork initiatives.
- Managed daily operations, monitored expenditures, and ensured regulatory compliance to support organizational effectiveness.
- Provided administrative support for the executive director, including handling emails, scheduling appointments, and managing calendars.
- Facilitated communication between executive team members and other departments within the organization.
- Cultivated relationships with government agencies, suppliers, and donors to strengthen community partnerships and resource support.
- Oversaw all aspects of human resources functions such as recruitment, training, and payroll administration.
- Developed and implemented organizational policies and procedures.
- Ensured that all safety standards were met throughout the organization's facilities.
- Ensured compliance with relevant laws, regulations, policies, procedures.
- Maintained confidential records in accordance with applicable laws and regulations.
- Created reports on financial performance of the organization.
- Coordinated activities between departments to facilitate efficient operations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Allocated tasks and monitored project personnel performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
Community Manager
Oakleaf Property Management
Mitchell
08.2017 - 02.2018
- Managed community engagement initiatives, strengthening resident relationships and fostering a sense of belonging.
- Coordinated resident events, increasing neighborhood participation and facilitating open communication among residents.
- Addressed customer inquiries promptly, enhancing resident satisfaction and building trust within the community.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Facilitated lease renewals and ensured compliance with property regulations and policies.
- Oversaw property maintenance requests ensuring timely resolution and resident satisfaction.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Collaborated with vendors for landscaping and maintenance services to maintain property standards.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Interacted with customers through various platforms including forums, chatbots, and emails.
- Provided monthly reports on community metrics and progress towards goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Community Health Coordinator/Administrative Fellow
Avera Health
Michell
06.2015 - 05.2017
- Coordinated community health programs and initiatives to enhance local health outcomes.
- Collaborated with healthcare professionals to address community health needs effectively.
- Conducted outreach activities to identify community health needs and develop targeted strategies for improvement.
- Promoted healthy lifestyles by providing education on risk factors associated with chronic diseases such as diabetes, hypertension and obesity.
- Developed educational materials for community outreach and awareness campaigns.
- Organized workshops and seminars focused on preventive health measures and wellness.
- Facilitated partnerships with local organizations, government agencies and healthcare providers to build capacity for health promotion activities.
- Managed communication between stakeholders to ensure program alignment and effectiveness.
- Collaborated with members of multidisciplinary teams to ensure quality care delivery within the community setting.
- Analyzed data from various sources to evaluate effectiveness of programs and services.
- Guided program development and implementation to meet needs of diverse client populations.
- Assessed community resources to identify and address gaps in health services and support.
- Participated in outreach events such as fairs or festivals to spread awareness about preventive measures against communicable diseases like HIV and AIDS or influenza.
- Assessed cultural competency of existing programs and proposed modifications for improved outcomes.
- Drafted reports on findings from research projects related to community health issues.
- Collaborated with medical committees and boards to support community medical service programs.
- Established relationships with key stakeholders in order to build support among policy makers for advancing public health initiatives across different settings.
- Delivered healthy living and disease management information to specific population groups.
- Participated in strategic planning sessions with executive board members concerning long-term organizational goals.
- Executed departmental plans for training and success in functional areas, resulting in profit center driven approach.
Budget Analyst III and Management Analyst Specialist
State of Missouri
Jefferson City
09.2000 - 06.2015
- Analyzed budget proposals for compliance with state regulations and policies.
- Prepared detailed financial reports for departmental budget reviews and decision-making.
- Monitored expenditures to ensure alignment with approved budgets and state guidelines.
- Collaborated with department heads to project future budgetary needs and allocate resources accordingly.
- Created budget presentations for stakeholders to effectively convey financial strategies and support decision-making.
- Trained staff on budgeting processes and fiscal management principles to enhance departmental capabilities.
- Evaluated funding requests to determine eligibility based on state budget priorities.
- Determined and tracked budget expenses with accuracy and transparency.
- Maintained current knowledge of accounting principles and government regulations.
- Monitored compliance with approved budgets throughout the year.
- Analyzed budget reports to identify discrepancies and recommend corrective actions.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
- Assisted with the preparation of funding requests for new programs or initiatives.
- Collaborated with department heads to develop annual operating budgets.
- Advised on best practices related to budget development processes and procedures.
- Provided guidance on budgetary matters to senior management staff.
- Coordinated the review process of all submitted budgets prior to approval.
- Compiled and reviewed procurement data to make effective projections.
- Developed training materials for staff on how to use budgeting software applications.
- Illustrated concepts with charts and graphs showing historical and forecasted trends.
Education
Master of Healthcare Administration -
Capella University
Minneapolis, MN01-2014
Master of Business Administration -
Lincoln University
Jefferson City, MO01-1999
B.S. Business Administration - Accounting and Marketing
Columbia College
Columbia, MO01-1992
Skills
- Financial management and oversight
- Budget management
- Financial reporting
- Operations and project management
- Compliance and regulatory oversight
- Healthcare assessment
- Partnership development
- Community engagement strategies
- Leadership and coaching
- Training and onboarding programs
- Staff supervision and celebrations
- Facility management
- Human resources management
- QuickBooks proficiency
References
Available upon request
Credentials And Licenses
- Medication Administration Certification, 04/14/20
- ACHC Certified Consultant, 01/30/22
- Positive Approach to Dementia Care Champion Courses, Trainer, Coach and Leadership Courses, 2024
- North Carolina Assisted Living Association Certified Preceptor, 2023
Skills Summary
NC Licensed Administrator with over six years of leadership experience in independent, assisted, and memory care senior living., Increased Sanford Senior Livings NC Star rating from zero to 3 star., Experienced in coaching, teaching, and onboarding of staff from all activities, business office, clinical, dietary, housekeeping, and maintenance., Lead monthly trainings, recognition programs, and staff celebrations., Supervised 45 full and part time staff and management in the areas of activities, business office, administrative, caregiving, maintenance, dietary, and housekeeping., Rebuilt departments in all areas of operations., Worked with county, state, and local officials on monthly, quarterly, annual, and semiannual surveys and Department of Social Services monitoring., Lead multiple communities through compliance survey with regulatory bodies, developed corrective actions and implementation plans based on deficiencies from prior to my employment., Developed healthcare needs assessments to identify community health program opportunities and identify hospital and community resources., Partnership development for regional hospital in rural communities, represented and served on community boards to support hospital mission., QuickBooks for weekly billing, cash receipts, payroll, and accounts payable., Six years’ license administrator experience in senior living private and Medicaid funded communities 45 to 80 bed licensed communities., Property maintenance, repairs, and project management for independent, assisted, and memory care communities., Reduced room turnaround from one month to less than two weeks for rooms., Experience in managing property recovery projects due to natural and environmental disasters such as hurricane, floods, and frozen pipe damage., Compliance and regulation oversight and implementation for fire safety, disaster preparedness, operational supplies, dietary orders, and contracted provider services, resident care, and customer service., 15 years of government budget and finance management experience, legislative fiscal analysis, budget development for 24/7 correctional and health care operations of up to $740 million., 25 years’ experience accounting and business office functions, including accounts payable, accounts receivable, trust fund, payroll, human resources, bank deposits, job cost accounting, financial reporting, and budget development.
Certification
- State of North Carolina Certified Assisted Living Administrator, A00003418, 12/31/26
Timeline
Executive Director
Chatham Ridge Assisted Living, Navion Senior Solutions
09.2024 - 09.2025
Life Enrichment Assistant (PRN)
Carol Woods
08.2024 - 10.2025
Executive Director
Durham Day Programs Aging Care Matters/Golden Horizons
10.2023 - Current
Executive Director
Sanford Senior Living and Sanford Manor, Mainstay Senior Living
11.2022 - 05.2024
Executive Director
Victorian Senior Communities
10.2021 - 11.2022
Interim Executive Director
Saber Health Care
08.2021 - 10.2021
Interim Executive Director
SJP Coventry, Trinity Health
07.2020 - 07.2021
Senior Manager
LiveWell Assisted and Home Care Living
10.2019 - 06.2020
Business Office Manager
Five Star Senior Living
02.2019 - 10.2019
Assistant Executive Director
Affinity Senior Living
08.2018 - 02.2019
Community Manager
Oakleaf Property Management
08.2017 - 02.2018
Community Health Coordinator/Administrative Fellow
Avera Health
06.2015 - 05.2017
Budget Analyst III and Management Analyst Specialist
State of Missouri
09.2000 - 06.2015
Master of Healthcare Administration -
Capella University
Master of Business Administration -
Lincoln University
B.S. Business Administration - Accounting and Marketing
Columbia College