Lismarie Cruz
Winter Park,FL
Summary
Lot attendent/trainer knowledgeable about garage lots/Rideshare and dedicated to customer service. Handles different facets of lot operations with detail-oriented and professional approach.
Proficient in leveraging training new employees to promote a safe and efficient work enviroment. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Reliable Parking Lot Attendant offering 5 years of excellent service while enforcing guidelines. Successfully directs drivers and stays professional in stressful situations.
Overview
6
6
years of professional experience
Work History
Parking Lot Attendant /Trainer Coordinator
Universal Studios
05.2018 - Current
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Provided customer service and information, answered questions and gave directions.
- Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive and upset patrons.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Reported unusual or unsafe situations to security for immediate attention.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Education
High School Diploma -
Emilio R. Delgado
Puerto RicoSkills
- Training & Development
- Team Building
- Traffic Routing
- Client Service
- Supervision & Leadership
Languages
Spanish
Native or Bilingual
Timeline
Parking Lot Attendant /Trainer Coordinator
Universal Studios
05.2018 - Current
High School Diploma -
Emilio R. Delgado
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