Lissa Lynard
Auburn,MI
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
21
21
years of professional experience
Work History
Data Entry Specialist
Top Gun Services
2017.03 - 2024.02
- Processed payroll for S&K Conus Merchandising exchange across U.S military installations
- Handled return-to-vendor credits for Hershey products
- Managed vendor credit memos for various brands at military grocery stores
- Processed credit card receipts for P&G across domestic and overseas military bases
- Answered phones and emails, providing prompt and courteous customer service
- Delegated tasks to coworkers and ensured timely completion of assignments
- Balanced American Express credit card accounts to maintain financial accuracy
- Facilitated th mailing out of gift cards upon request for P&G to different military installations
- Coded and processed applications into Accountmate system for setup of payment
Data Entry Clerk
Republic Waste Services
2012.11 - 2016.09
- Entered roll-off deliveries for both residential and commercial customers
- Managed and responded to customer inquiries received via email (Customer First emails)
- Organized and prioritized daily tasks to ensure timely completion with appropriate urgency
- Provided assistance to colleagues to maintain efficient work flow, including answering questions and offering training support
- Processed daily manual check request and one-time vendor payments as required
- Acted as a backup team leader when necessary to ensure smooth operations
- Completed additional job-related duties as assigned or as needed for optimal performance
Customer Service Representative III
Republic Waste Services
2003.02 - 2012.11
- Scheduled residential and commercial waste services for customers
- Processed credit card and check payments for service invoices
- Assisted customers with opening and closing waste service accounts, ensuring accuracy and completeness
- Served as an on-the-job trainer and mentor for new hires, providing guidance and support to ensure successful integration into the team
- Managed and responded to customer inquiries received via email (Customer First emails), addressing concerns and resolving issues promptly
Education
Associate of Science - Management Curriculum
Goldey-Beacom College
Wilmington, DEBachelor of Science - Business Management
Goldey-Beacom College
Wilmington, DESkills
- Data Entry
- Data Review and Verification
- Accuracy and Attention to Detail
- Strong Problem Solver
- Organization Skills
- Fast Learner
Timeline
Data Entry Specialist
Top Gun Services
2017.03 - 2024.02
Data Entry Clerk
Republic Waste Services
2012.11 - 2016.09
Customer Service Representative III
Republic Waste Services
2003.02 - 2012.11
Associate of Science - Management Curriculum
Goldey-Beacom College
Bachelor of Science - Business Management
Goldey-Beacom College
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