Lissa Racette
Stevens Point
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Success Representative
Skyward
Stevens Point, WI
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used my knowledge from trainings to train customers how to use Time Tracking, Time Off, Accounts Payable, Payroll, and Position/Employees
Nanny
Tauferner Family
Stevens Point, WI
09.2020 - 05.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children basic life skills, manners and personal hygiene.
E-Marketing Intern
Fishing Inspires Special Hearts
Stevens Point, WI
09.2022 - 12.2022
- Enhanced social media engagement through regular posting and audience interaction.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Analyzed website traffic data using Google Analytics to improve user experience and increase online visibility.
- Reviewed competitor activities regularly through analytical tools like SWOT analysis ensuring a competitive edge in the respective market.
- Collaborated with team members to help expand marketing channels.
- Monitored web traffic to analyze website performance.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
Education
Bachelor of Science - Business Administration
University of Wisconsin - Stevens Point
Stevens Point, WI05.2023
Skills
- Microsoft Word
- Verbal and Written Communication
- Customer Relations
- Critical Thinking
- Conflict Resolution
- Microsoft Excel
- Customer Consulting
- CRM Software
References
- Traci Tauferner: (920)979-5597
- Ben O'Shasky: (715)213-7211
- John Racette- (253)606-5394
Timeline
Customer Success Representative
Skyward
01.2023 - Current
E-Marketing Intern
Fishing Inspires Special Hearts
09.2022 - 12.2022
Nanny
Tauferner Family
09.2020 - 05.2023
Bachelor of Science - Business Administration
University of Wisconsin - Stevens Point