Summary
Overview
Work History
Education
Skills
Timeline
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Lissa Sims

Portland,IN

Summary

Dynamic professional with a proven track record at Dynata, excelling in customer communications and data collection. Recognized for exceeding call quotas while maintaining high-quality interactions. Strong flexibility and active learning skills fostered team collaboration and improved interviewing techniques, enhancing overall project success and client satisfaction.

Overview

9
9
years of professional experience

Work History

Telephone Interviewer

Dynata
09.2024 - Current
  • Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
  • Gathered data and insights from participants during telephone interviews.
  • Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
  • Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
  • Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
  • Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.

Team Leader

S&J Cleaning
06.2020 - 03.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Stylist

Famous Hair
01.2016 - 01.2018
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Cosmetology License - Cosmetology

Ambers Beauty School
Muncie, IN
01-2011

High School Diploma -

Jay County High School
Portland, IN
06-2010

Skills

  • Flexibility
  • Customer communications
  • Active learning
  • Call center processes
  • Data entry
  • Data collection
  • Typing speed

Timeline

Telephone Interviewer

Dynata
09.2024 - Current

Team Leader

S&J Cleaning
06.2020 - 03.2023

Stylist

Famous Hair
01.2016 - 01.2018

Cosmetology License - Cosmetology

Ambers Beauty School

High School Diploma -

Jay County High School

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