LISSANDRA SALDIAS
Phoenix,AZ
Summary
Customer-Facing Professional experienced in resolving service and technical concerns in dynamic environments. Delivered effective solutions through de-escalation, clear communication, and independent decision-making. Focused on fostering positive relationships and ensuring a secure environment for clients.
Overview
4
4
years of professional experience
Work History
I Field Technician
Cox Communications
09.2022 - Current
- Served an average of seven customer homes daily, tailoring communication and service to meet diverse needs while maintaining a professional company representation.
- Troubleshoot technical issues by listening carefully to customer concerns, assessing situations, explaining solutions clearly, and working toward practical resolutions.
- De-escalated frustrated customers by actively listening, acknowledging concerns, and conducting thorough reviews to effectively resolve issues.
- Follow established safety procedures before and during work, assessing environments for hazards and taking care around water lines, electrical components, and other potential risks.
- Manage a full daily schedule independently while driving between customer locations, prioritizing appointments and adjusting to unexpected issues without losing focus or professionalism.
- Take ownership of problems and pursue solutions independently; when an issue requires support beyond field responsibilities, coordinate appropriate maintenance assistance through company procedures.
- Maintain patience and a positive, professional attitude during time-sensitive situations, customer concerns, and unexpected changes throughout the workday.
- Built strong customer relationships, recognized by both customers and supervisors for professionalism and effective handling of concerns.
Education
High School Diploma -
Adventista Santa Cruz
BoliviaSkills
- Technical support
- Diagnostic analysis
- Equipment inspection
- Electrical compliance
- Water line checks
- Safety Procedures
- Problem Solving
- Situational Awareness
- Time Management
- Independent Work
- Team Collaboration
- Customer Service
- Clear Communication
- Active Listening
- Conflict management
- Adaptability
- Sound Judgment
- Corporate representation
LANGUAGES
Spanish — First Language | English — Professional Working Proficiency
Timeline
I Field Technician
Cox Communications
09.2022 - Current
High School Diploma -
Adventista Santa Cruz