Lissaury E. Casilla
Reading,PA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Harrison National Employment
10.2022 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
311 Service Representative
King Teleservice
02.2019 - 11.2019
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting.
Customer Center Agent
Global Unique Logistics
01.2018 - 01.2019
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Built positive relationships with customers through consistent follow-up communications
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Trained new agents on company policies, procedures, systems, and processes.
Education
High School Diploma -
Bronx Bridges High School
Bronx, NY06.2014
Skills
- Customer Service and Assistance
- Customer Relationship Management
- Cold Calling
- Call Center Operations
- Collaborative Environments
- Effective Written and Verbal Communication
- Microsoft PowerPoint
- Staff Training
- Customer Relations
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Harrison National Employment
10.2022 - 03.2023
311 Service Representative
King Teleservice
02.2019 - 11.2019
Customer Center Agent
Global Unique Logistics
01.2018 - 01.2019
High School Diploma -
Bronx Bridges High School