Lissbet Kenekham-Lopez
Spartanburg,SC
Summary
Dedicated professional committed to enhancing customer satisfaction through high-quality service delivery. Proven track record of exceeding expectations and embracing increased responsibilities. Strong focus on continuous improvement and operational excellence.
Overview
1
1
Language
8
8
years of professional experience
Work History
Associate Relationship Banker
JP Morgan Chase Bank NA
Greenville, SC
09.2024 - Current
- Assisted clients with account openings and banking inquiries to enhance user experience.
- Identified customer needs through conversations and recommended tailored banking products, improving client satisfaction.
- Educated customers on JP Morgan Chase products and services, enhancing their understanding and engagement.
- Resolved customer concerns to ensure high satisfaction levels.
- Processed transactions accurately and efficiently across various account types.
- Conducted financial literacy workshops and one-on-one consultations, empowering clients to make informed financial decisions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery strategies.
Waitress
La Taverna, Restaurant
Spartanburg, South Carolina
04.2023 - 09.2024
- Delivered attentive service, ensuring positive dining experiences for guests.
- Managed customer inquiries and resolved issues, enhancing overall guest satisfaction.
- Recommended menu items tailored to guest preferences and dietary restrictions, improving dining experience.
- Upsold beverages and desserts, enhancing customer dining experiences.
- Collaborated with kitchen staff for timely and accurate food orders.
- Trained new staff on restaurant procedures and customer service, ensuring consistent service quality.
- Maintained cleanliness and organization in dining areas and service stations.
- Processed payments and handled cash transactions at the register efficiently.
Waitress, Bartender
Papas n Beer
Spartanburg, South Carolina
03.2018 - 04.2023
- Provided prompt, friendly service to enhance customer satisfaction in fast-paced environment.
- Recorded accurate food and drink orders from guests to ensure precise fulfillment.
- Ensured efficient meal and beverage delivery while maintaining cleanliness in dining area.
- Delivered meals and beverages efficiently while maintaining a clean dining area.
- Resolved customer complaints effectively to improve dining experience satisfaction.
- Maintained extensive knowledge of menu items, specials, and promotions for inquiries.
- Developed positive relationships with regular customers through engaging conversation.
- Coordinated with kitchen staff to track item availability and minimize wait times.
Education
High School Diploma -
Broome High School
Spartanburg, SC05-2017
Skills
- Customer relationship management
- Cash management and handling
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Customer service orientation
- Transaction processing
Languages
Spanish
Native/ Bilingual
Timeline
Associate Relationship Banker
JP Morgan Chase Bank NA
09.2024 - Current
Waitress
La Taverna, Restaurant
04.2023 - 09.2024
Waitress, Bartender
Papas n Beer
03.2018 - 04.2023
High School Diploma -
Broome High School