Lisset Garrido

Compliance Officer & Quality Assurance Manager

SMP Pharmacy Solutions

11.2014 - Current

Multifaceted leadership role overseeing quality assurance, regulatory compliance, inventory oversight, and logistics management across a high-volume specialty pharmacy. Led cross-functional teams in pharmacy operations, facilities, shipping, procurement, and quality initiatives to ensure excellence in patient care, safety, and compliance with state and federal regulations.
Managed end-to-end prescription processing and medication dispensing, ensuring accuracy, timeliness, and adherence to HIPAA and pharmacy law.
Oversaw inventory control, purchasing, and returns processes, including recall handling and DEA-compliant disposal practices.
Supported sterile and non-sterile compounding operations in compliance with USP , , and standards.
Maintain existing and apply for new non-resident pharmacy permits, including foreign qualification and annual taxing report compliance.
Manage and update NABP Healthcare Merchant Certification, LegitScript registration, and NCPDP profile information.
Conduct bi-weekly reimbursement consultation calls with our PSAO (LeaderNET/Health Mart Atlas).
Regulatory Compliance & Accreditation
Directed URAC, ACHC, and PCAB accreditation initiatives including document preparation, P&P development, team training, and regulatory readiness.
Served as internal auditor and CAPA lead for quality and pharmacy compliance audits (internal and external).
Monitored pharmacy operations against FDA, DEA, CMS, Florida Board of Pharmacy, DBPR, and OSHA standards; implemented training and audit readiness protocols.
Spearheaded efforts and project management for DSCSA implementation, vendor onboarding, training, P&P development, and audit readiness.
Quality Assurance & Investigations
Developed and maintained comprehensive Quality Management System (QMS), including incident reporting, medication error tracking, root cause analysis, and continuous improvement strategies.
Led internal audit cycles, facilitated external inspections, and collaborated with cross-functional leaders to implement remediation and preventive measures.
Supported PBM credentialing, responded to audit requests, and maintained payer-required documentation.
Facilities, Logistics & Vendor Oversight
Directed facilities management including vendor contracts, building maintenance, safety inspections, and emergency response protocols.
Managed shipping and receiving for cold-chain and standard products; implemented procedures for warehouse operations, carrier coordination, and documentation control.
Created cost-effective vendor selection and contract negotiation strategies, aligned with budget goals and service level expectations.
Training & Cross-Departmental Collaboration
Designed and led staff training programs focused on regulatory updates, compliance protocols, and best practices in medication safety and quality assurance.
Partnered with Compliance, HR, IT, and Revenue Cycle to align pharmacy services with enterprise-wide risk, privacy, and operational standards.