Lisset Gomero
Morgan Hill,CA
Summary
At Gilroy Gardens Family Theme Park, I excelled as a Food and Beverage Supervisor, significantly enhancing customer satisfaction and team productivity through expert inventory management and staff training. My leadership fostered a culture of high-quality service and sanitation standards, achieving top health inspection scores and optimizing staff performance through effective scheduling and collaboration.
Overview
4
4
years of professional experience
Work History
Food and Beverage Supervisor
Gilroy Gardens Family Theme Park
Gilroy, CA
04.2019 - 08.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Bachelor - Communication Studies
San Jose State University
San Jose, CASkills
- Menu development
- Waste Reduction
- Sanitation Standards
- Scheduling Staff
- Food presentation
- Ordering Supplies
- Bar Management
- Quality Assurance
- Inventory Management
- Staff Supervision
- Portion Control
- Customer Service
- Opening and closing procedures
- Work Area Inspection
- Critical Thinking
- High-volume dining
- Team Collaboration
- Cash Handling
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Supervisor
Gilroy Gardens Family Theme Park
04.2019 - 08.2023
Bachelor - Communication Studies
San Jose State University