Lisset Marmolejos
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Praxis Packaging Company
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Managed over 50 customer calls per day.
Crisis Bilingual Paraprofessional
New York City Department Of Education, New York
10.2018 - 01.2023
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Translator and Interpreter
Linguistica International
10.2019 - 01.2022
- Listened to recordings and translated confidential information.
- Repeated and restructured complex translations to optimize understanding.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Developed strategies to perform accurate and consistent translations.
Preschool Lead Teacher
PAL World Creative
09.2012 - 10.2018
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Provided varied opportunities using multiple learning styles for children's active participation experimentation and problem-solving within structured setting.
- Established positive communication with parents in daily conversation and formal conferences.
- Assisted and supervised 25 children through entire school day
Education
Bachelor of Arts - Psychology, Childhood Education
Touro College
New York, NY09.2020
Associates Degree - Liberal Arts
Touro College
New York, NY2018
Skills
- Critical Thinking
- Problem-Solving
- Decision-Making
- Team collaboration
- Interpersonal skill
- Time management
- Computer and typing skills
- Communication
- Intercultural competence
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Praxis Packaging Company
02.2023 - Current
Translator and Interpreter
Linguistica International
10.2019 - 01.2022
Crisis Bilingual Paraprofessional
New York City Department Of Education, New York
10.2018 - 01.2023
Preschool Lead Teacher
PAL World Creative
09.2012 - 10.2018
Bachelor of Arts - Psychology, Childhood Education
Touro College
Associates Degree - Liberal Arts
Touro College
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