Lisset Rivera-Arevalo
Lawrenceville,GA
Summary
Detail-oriented Professional Healthcare Representative bringing many years of experience in environments. Decisive planner with excellent communication and healthcare oversight skills. Demonstrated extreme attention to detail to ensure accuracy of medical records.
Work well under pressure and learn quickly
Overview
30
30
years of professional experience
1996
1996
years of post-secondary education
Work History
Healthcare Representative
Chamberlin Edmonds/ Change Health Care / Optum
Atlanta, Georgia
01.2002 - 10.2025
- Facilitated communication between patients and healthcare providers.
- Managed patient inquiries and resolved billing issues efficiently.
- Educated patients on healthcare services and benefits available.
- Translating to client with their eligibility letter.
- Completing DFCS Application and Federal Application.
Bilingual Customer Service Representative
warranty Corporation of America
Norcross, Georgia
01.1999 - 01.2002
- Provided bilingual support to customers in English and Spanish.
- Resolved customer inquiries through phone and email communication.
- Processed warranty claims efficiently following company protocols.
- Data entry and Customer Service
- Opening letters and distributing to appropiate departments
- Sending packages out by different carriers
Bilingual Customer Service /Collections Agent
Equifax Crédit Inf Services
Atlanta, Georgia
02.1998 - 01.1999
- Managed collections for overdue accounts to ensure timely payments.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Documented interactions and updated account information in the CRM system.
Bilingual Legal Assistant
Thomas Y Choi and Associates
Atlanta
03.1996 - 02.1998
- Drafted legal documents in English and Spanish for diverse client needs.
- Managed case files ensuring organization and compliance with legal standards.
- Coordinated communication between clients and attorneys effectively and efficiently.
Education
Cross Keys High School
Atlanta, GeorgiaTheological - Bible Studies
Latín American Theological School
08.1990 - 05.1993
Skills
- Patient education
- Insurance verification
- Medical billing
- DFCS application processing
Timeline
Healthcare Representative
Chamberlin Edmonds/ Change Health Care / Optum
01.2002 - 10.2025
Bilingual Customer Service Representative
warranty Corporation of America
01.1999 - 01.2002
Bilingual Customer Service /Collections Agent
Equifax Crédit Inf Services
02.1998 - 01.1999
Bilingual Legal Assistant
Thomas Y Choi and Associates
03.1996 - 02.1998
Theological - Bible Studies
Latín American Theological School
08.1990 - 05.1993
Cross Keys High School