Markeisha Drisker
Houston
Summary
Dynamic customer service professional with 9 years of experience delivering exceptional support across various industries. Expertise in call center operations, technical troubleshooting, and pre-sales strategies drives impactful customer interactions and enhances satisfaction. Proven ability to effectively communicate and resolve issues, ensuring seamless customer experiences. Committed to leveraging strong analytical skills and leadership abilities to contribute to team success and foster a positive client relationship environment.
Overview
9
9
years of professional experience
Work History
Healthcare Representative
Health iQ
Houston
12.2023 - 03.2025
- Provide excellent Customer service
- Executed medical billing duties to support financial operations in healthcare.
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Greeted customers and responded to inquiries in a timely manner.
Remote Customer Service Representative/Call Center
Teleperformance
Fort Wayne
10.2019 - 10.2023
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
- Identified opportunities for upselling additional products or services based on customer needs.
- Addressed customer concerns promptly, delivering tailored solutions to enhance service quality.
Customer Service Associate
Walmart
Tupelo
06.2016 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business Management -
Ole Miss university
Oxford, United States01.2022
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Communication Skills
- Software Troubleshooting
- Data analysis
- Customer Care
- Microsoft Windows
- Operating Systems
- Leadership skills
- Medical billing
- Data entry
- Sales techniques
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Customer relationship management
- HIPAA compliance
- Healthcare analytics
- Patient education
- Clinical skills
- HIPAA regulations
Timeline
Healthcare Representative
Health iQ
12.2023 - 03.2025
Remote Customer Service Representative/Call Center
Teleperformance
10.2019 - 10.2023
Customer Service Associate
Walmart
06.2016 - 08.2020
Business Management -
Ole Miss university