LISSETTE AMPARO-JAVIER
Suitland,MD
Summary
Committed Lead Case Manager specializing in youth and family services, showcasing a profound dedication to attaining the best possible case results. Exhibits outstanding abilities in problem-solving, enhancing family dynamics, leading teams, resolving conflicts, and effective communication.
Overview
11
11
years of professional experience
Work History
Senior Care Coordinator
YMCA Of Metropolitan Washington
03.2023 - Current
- Effectively conveys the strategic vision, goals, objectives, tasks, and actionable initiatives to the Youth and Family Service team members.
- Assesses, allocates, and balances responsibilities and tasks among team members to optimize 20% productivity and efficiency.
- Aids in advancing the organization's mission and operations, while effectively navigating and functioning within its social, political, and technological frameworks.
- Develops and assesses strategies for gathering research or programmatic data, evaluating outcomes, and providing crisis intervention support to participants in emergency scenarios.
- Documents reports and maintains records of work accomplishments and administrative information through personalized care plans, incorporating feedback from participant's and their families.
- Serves as a Case Manager by engaging in investigative responses, facilitating communication with stakeholders, performing site assessments, evaluating programs, and conducting interviews.
Executive Assistant
Nalia LLC
07.2018 - 03.2023
- Enhanced team task distribution led to a 25% increase in productivity by effectively identifying, assigning, and balancing workloads among employees.
- Facilitated effective communication and collaboration between the Chief Executive Officer and the department manager, fostering a productive dialogue that enhanced operational efficiency and strategic alignment within the organization.
- Developed a comprehensive communication strategy to articulate the company's strategic plans, goals, objectives, assignments, and budget. This initiative required an in-depth examination of essential information to guarantee clarity and coherence throughout all organizational tiers, thereby enhancing stakeholders' comprehension of the company's trajectory and financial structure.
- Oversaw sensitive documentation with the highest level of confidentiality and care, ensuring that all records were handled with the necessary privacy and security protocols in place.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Organized and coordinated conferences and monthly meetings.
Youth Development Coordinator
Mary's Center
05.2016 - 07.2018
- Implemented for 80 youth participants via case management, resulting in a 75% rise in their achievement of leadership objectives.
- Created a secure atmosphere for adolescents by providing attentive oversight and mentorship, ensuring their well-being and fostering a sense of trust and safety.
- Formulated and evaluated strategies for collecting, assessing, and retrieving research or programmatic data by compiling reports and maintaining comprehensive records of accomplishments.
- Collaborated with community organizations, educational institutions, parents, and law enforcement to oversee youth development initiatives.
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Post Release Case Manager
US Committee for Refugees and Immigrants (USCRI)
02.2014 - 05.2016
- Developed program policies, operational procedures, and guidelines for the investigation of care provided to unaccompanied children. Executed focused service plans for over 60 unaccompanied minors, resulting in a 40% increase in goal achievement within a 10-month period.
- Engaged directly with both internal and external stakeholders regarding child welfare issues to gather feedback, offer technical support, devise potential solutions for identified challenges, or effectively address and resolve any concerns.
- Investigated matters concerning the care and custody of unaccompanied minors to ensure compliance with applicable laws, policies, procedures, and child welfare standards.
- Facilitated case management and coordinate service delivery for unaccompanied minors and their families through home visits to evaluate their needs, monitor progress towards objectives, and document the provision of services.
- Articulated the strategic plans, goals, objectives, and tasks to the team, while reinforcing the USCRI mission and operations, as well as the effective functioning of its social, political, and technological systems.
- Assisted minors and their families in accessing essential resources by guiding them through housing, legal services, and public benefits.
Education
Humanities -
Bard College
Washington DC2014
High School Diploma - undefined
Paint Branch High School
Burtonsville, MD05.2006
Skills
- Community Outreach
- Crisis Intervention
- Progress Monitoring
- Resource Navigation
- Communication Planning
- Multicultural Leadership
Volunteer Experience
AmeriCorps Alumni, 2006-2008
Timeline
Senior Care Coordinator
YMCA Of Metropolitan Washington
03.2023 - Current
Executive Assistant
Nalia LLC
07.2018 - 03.2023
Youth Development Coordinator
Mary's Center
05.2016 - 07.2018
Post Release Case Manager
US Committee for Refugees and Immigrants (USCRI)
02.2014 - 05.2016
High School Diploma - undefined
Paint Branch High School
Humanities -
Bard College
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