Jay cook
DeLand
Summary
Results-driven individual with a focus on customer service excellence and problem-solving. Proven ability to address client concerns effectively, leading to improved satisfaction and positive outcomes. Quick learner with a strong work ethic, adept at adapting to new environments and challenges. Committed to fostering strong relationships and supporting team objectives through proactive engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shelter/Care Coordinator
The Neighborhood Center of West Volusia
DeLand
06.2024 - Current
- Coordinated shelter operations and ensured compliance with safety regulations.
- Managed intake processes for new residents, maintaining accurate records.
- Collaborated with community organizations to enhance service offerings for residents.
- Facilitated conflict resolution among residents to promote a peaceful environment.
- Organized outreach efforts to raise awareness of shelter resources available to the community.
- Conducted regular assessments of shelter facilities, ensuring cleanliness and safety standards were met.
- Established and executed outreach strategy and growth initiatives in collaboration with senior managers.
- Represented the organization at conferences, meetings and workshops.
- Consulted with staff on resolution of complex service issues.
- Managed organization's daily operations.
- Demonstrated genuine empathy.
- Asserted boundaries and ethics policies.
- Used genuine compassion to encourage life changes in clients.
Prisoner Release Advocate
Oxford Sober Living
Deland
04.2025 - 07.2025
- Advocated for clients in securing stable housing options and resources.
- Assisted clients in completing housing applications and paperwork efficiently.
- Conducted regular follow-ups to ensure client needs were being met effectively.
- Provided guidance on navigating housing policies and regulations for diverse populations.
- Collaborated with social workers to create comprehensive support plans for clients.
- Researched community resources to enhance service offerings for housing assistance programs.
- Developed relationships with local organizations and agencies to facilitate referrals for clients in need of additional services.
Main Grill Cook
Chipotle Grill
DeLand
10.2024 - 06.2025
- Prepared a variety of grilled items following standard recipes and procedures.
- Maintained cleanliness and organization of the grill station during shifts.
- Operated grill equipment, ensuring proper temperature and cooking times.
- Collaborated with kitchen staff to coordinate meal timing and service flow.
- Assisted in training new grill cooks on operational procedures and safety protocols.
- Implemented efficient cooking methods to improve service speed during peak hours.
- Followed proper sanitation procedures during food preparation and storage.
- Maintained cleanliness and organization of line workstations.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Trained new employees on grill operations and safety protocols.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
Aluminum Installer
Summit Screens LLC
DeLand
06.2002 - 10.2024
- Oversaw compliance with safety regulations and industry standards on job sites.
- Followed safety protocols to avoid job site accidents and damage to property.
- Interacted with homeowners to understand the job specifics and expectations.
- Promoted high level of customer service to maintain client satisfaction.
- Inspected job sites for quality control purposes.
- Estimated costs for projects and delivered bids to general contractors.
- Inspected work site following each shift and removed debris to keep area clean.
- Developed strong understanding of residential and commercial building codes and verified proper permitting.
- Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
Education
Associate of Science - Medical Assistant Technician
Florida Technical College
Orlando, FL02-2011
High School Diploma -
Pine Ridge High School
Deltona, FL07-2003
Skills
- Case management
- Service coordination
- Crisis intervention
- Outreach strategy
- Resource allocation
- Community engagement
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Progress monitoring
- Organizational skills
- Quality assurance
- Health literacy
- Community outreach
- Medical terminology understanding
- Patient advocacy
- Ethical judgment
- HIPAA compliance
- Problem-solving
- Medical terminology
- Active listening
- Empathy and compassion
- Rehabilitation programs
- Medical ethics
Affiliations
- I am an avid turkey hunter
- I love fishing
- Outdoorsman
- And I have played guitar for 25 years
- I am a huge advocate of mindful meditation as well.
Certification
- I have training certificates for Ethics and Boundaries, DCF HIPPA Basics, Seizure Recognition and First Aid, Mental Illness (High Risk Situations), Situational Awareness, Foundations of Disability Rights, as well as graduation of Drug Court in West Volusia. I will have my WRAP certification soon, as well as Certified Recovery Coach, followed by Peer Support Specialist certification.
Languages
English
Professional
References
References available upon request.
Timeline
Prisoner Release Advocate
Oxford Sober Living
04.2025 - 07.2025
Main Grill Cook
Chipotle Grill
10.2024 - 06.2025
Shelter/Care Coordinator
The Neighborhood Center of West Volusia
06.2024 - Current
Aluminum Installer
Summit Screens LLC
06.2002 - 10.2024
Associate of Science - Medical Assistant Technician
Florida Technical College
High School Diploma -
Pine Ridge High School