Lissette Diaz
MIAMI,Florida
Summary
My Goals are based on the success of the company I work for as part of it, aiming to a personal and professional development in a constant evolution. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
General Manager and Sales Specialist
ETECSA
11.2014 - 04.2024
- Company Overview: Telecommunications Company
- Customer service is key among the responsibilities of this position, the sales of telecommunication services to provide cell phones, fax service and internet through different softwares to bring the customers full quality services on their demands
- Telecommunications Company
HR Specialist
Travel Agency
06.2009 - 10.2014
- Managing and Creating training methods based on communication skills to develop and enhance all the employees in the agency like managers, sales specialists and tour guides, as well as leading and programming work interviews for new hires
- I assisted and investigated all complaints and claims from Customers to control and to monitor the quality of our service
Social Investigator
Local Radio Station
07.2007 - 06.2009
- Follow up and Check on dialogs and debates on broadcast in order to enhance the quality of its service
Psychology Teacher
Havana University Psychology Institute
09.2003 - 07.2007
- Based on my specialty as a Bachelor in Psychology was the practicing with patients and the training students on the University career in special treatment (Down’s Syndrome, mental retardation, autism and other physical motor disabilities
Education
Bachelor - Psychology
Havana University Psychology Institute
07.2007
Skills
- Bilingual Skills
- Communications
- Softwares
- Sales and Customer service
- Customer experiences
- Time Management
- Business Development
- Service Quality Improvement
- Staff Supervision
- Customer Relationship Management
- Business Administration
- Problem Resolution
- Human Resources Leadership
- PC Competent
- Communication Skills
- Interpersonal Skills
- Team training and development
Abilitiesandskills
- Bilingual Skills
- Communications
- Softwares
- Sales
- Customer service
Professionalpurpose
My Goals are based on the success of the company I work for as part of it, aiming to a personal and professional development in a constant evolution.
Timeline
General Manager and Sales Specialist
ETECSA
11.2014 - 04.2024
HR Specialist
Travel Agency
06.2009 - 10.2014
Social Investigator
Local Radio Station
07.2007 - 06.2009
Psychology Teacher
Havana University Psychology Institute
09.2003 - 07.2007
Bachelor - Psychology
Havana University Psychology Institute
Similar Profiles
José Carlos Mena PérezJosé Carlos Mena Pérez
IT Field Support Technician at ETECSAIT Field Support Technician at ETECSA
MARY MARTINEZMARY MARTINEZ
Accounting Assistant at ETECSAAccounting Assistant at ETECSA
Delys Casas MoreiraDelys Casas Moreira
Operadora telefónica at ETECSAOperadora telefónica at ETECSA
Beatriz LopezBeatriz Lopez
Telecommunications Technician at ETECSATelecommunications Technician at ETECSA
Melanie CowanMelanie Cowan
Receptionist at Miami Lakes AutomallReceptionist at Miami Lakes Automall