Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Yera

Fort Myers

Summary

Dependable employee seeking opportunities to expand my skills, and to grow along with a dynamic company. Fluent in English and Spanish helping create a friendly multicultural environment. Using time management skills effectively to ensure tasks get done.

Overview

3
3
years of professional experience

Work History

Pro Services Specialist

Floor & Decor
01.2023 - Current
  • Engaged in problem-solving activities to address customer concerns promptly and effectively.
  • Participated in training sessions to develop skills in service delivery and product knowledge.
  • Handling multimillion dollar commercial accounts, making sure orders run without a hitch and keeping tabs on what goes in and out of the warehouse for their orders.
  • Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.

Retail Sales Associate

TJX Companies
06.2022 - 01.2023
  • Trained new associates on sales techniques, product knowledge, and operational procedures for optimal performance.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

Cape Coral High School
Cape Coral

Skills

  • Collaborative mindset
  • Client relations
  • Industry expertise
  • Innovation skills
  • Product knowledge
  • Shipping procedures
  • Payment processing
  • Store maintenance
  • Bilingual Skills

Timeline

Pro Services Specialist

Floor & Decor
01.2023 - Current

Retail Sales Associate

TJX Companies
06.2022 - 01.2023

Cape Coral High School

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