Lissette Fuentes
Collierville,TN
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
2000
2000
years of post-secondary education
Work History
Receptionist
Front Desk Receptionist Ridges Hotel
Collierville, Tn
03.2016 - 03.2026
- Greeted guests warmly, delivering exceptional customer service to foster a welcoming atmosphere.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with guest inquiries and resolved issues promptly to ensure satisfaction.
- Greeted visitors and provided them with assistance.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for hotel services to streamline guest access and improve overall experience.
- Scheduled and confirmed client appointments to optimize service delivery.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated room bookings and checked in guests using hotel management software.
- Maintained organized and clean front desk area to enhance guest experience.
- Collaborated with housekeeping to coordinate room availability, ensuring prompt check-ins for guests.
- Processed payments and managed cash transactions accurately at the front desk.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Monitored office supplies inventory, anticipating needs and placing orders to ensure adequate stock.
- Sorted incoming mail daily and directed to appropriate personnel for prompt handling. and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Supported special projects initiated by management.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
Puerto Rico High School
Puerto Rico, San Juan Skills
- Hotel management software
- Call management
- Appointment scheduling
- Data entry
Languages
Spanish
Native/ Bilingual
Italian
Limited
Accomplishments
- Best customer service
- Attendances
Timeline
Receptionist
Front Desk Receptionist Ridges Hotel
03.2016 - 03.2026
Puerto Rico High School