Lissette Mendez-Ramos
Albany
Summary
To obtain employment that will expand my work career and allow me to demonstrate my work ethic as well as show compassion and dedicate myself with a natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Nurse Connection Staffing
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA - Certified Nursing Assistant
SGA Care staffing
06.2024 - Current
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
- Aided in physical therapy exercises prescribed by therapists to improve patient mobility
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
- Escorted patients safely throughout the facility during transfers or appointments outside their rooms
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
- Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities
- Provided emotional support to residents and their families during difficult times, such as end-of-life care
CNA - Certified Nursing Assistant
Regional Care Network
02.2024 - Current
Amazon Fulfillment Associate
Amazon Warehouse
10.2023 - 12.2023
Front Desk Receptionist
Marriott International
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Housekeeping
Marriott International
03.2022 - 06.2022
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Assisted with cleaning bedrooms
- Kept items properly stocked
- Removed trash
- Helped with laundry
Crew Member
Dunkin' Donuts
04.2021 - 06.2021
- Welcomed all customers
- Ran the cash register
- Took customer orders
Housekeeping
Hilton Garden Inn Hotel
03.2021 - 04.2021
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Assisted with cleaning bedrooms
- Kept items properly stocked
- Removed trash
- Helped with laundry
Sales Associate
Nordstrom
12.2020 - 01.2021
- Supervised cashiers and register transactions
- Identified sales opportunities and acted on leads
- Stocked Clothes
Resident Assistant
The Grand Rehabilitation and Nursing CNA
02.2020 - 03.2020
Barista
Starbucks
11.2018 - 01.2019
- Starbucks baristas perform several job duties and provide customer service
- Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications
- Starbucks baristas may also operate cash registers and credit card machines
- Baristas may field customer complaints or questions, as well
Housekeeper
Spring Hill Suites
06.2018 - 08.2018
- Stock housekeeping carts with supplies and clean linen, while removing soiled linen
- Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule
- Perform property walks and identify areas that need attention
- Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate
- Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens
- Fill in for housekeeping shifts, as needed and cleans rooms in accordance to specific brand and company minutes per room standard
- All other duties as assigned
Crew Member
Dunkin' Donuts
10.2017 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cashier/Sales Associate
Sears
06.2017 - 09.2017
- Record customer orders and repeated them back in a clear, understandable manner
- Correctly receive orders, process payments and respond appropriately to guest concerns
- Communicate clearly and positively with coworkers and management
Education
Certificate - CNA
EOC
Troy, NY01.2025
High school or equivalent -
Troy High School
Troy, NY06.2019
Skills
- Nurses
- PUNCTUAL
- Home Care
- Vital signs
- Customer Service
- Front desk
- Math
- Serving
- Food Production
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Emotional support
- Emergency response
- Patient transfers
- Critical thinking
- Multitasking and organization
- Flexibility and adaptability
- Team collaboration
- Active listening
- Health monitoring
Certification
- CNS, 02/01/26, NY
- CNA, 02/01/26
Assessments
- Work motivation, Proficient, 05/01/20
- Customer focus & orientation, Proficient, 04/01/22
- Food service fit: Crew member, Proficient, 10/01/20
- Customer service, Proficient, 04/01/22
Timeline
CNA - Certified Nursing Assistant
Nurse Connection Staffing
11.2024 - Current
CNA - Certified Nursing Assistant
SGA Care staffing
06.2024 - Current
CNA - Certified Nursing Assistant
Regional Care Network
02.2024 - Current
Amazon Fulfillment Associate
Amazon Warehouse
10.2023 - 12.2023
Front Desk Receptionist
Marriott International
05.2022 - 08.2022
Housekeeping
Marriott International
03.2022 - 06.2022
Crew Member
Dunkin' Donuts
04.2021 - 06.2021
Housekeeping
Hilton Garden Inn Hotel
03.2021 - 04.2021
Sales Associate
Nordstrom
12.2020 - 01.2021
Resident Assistant
The Grand Rehabilitation and Nursing CNA
02.2020 - 03.2020
Barista
Starbucks
11.2018 - 01.2019
Housekeeper
Spring Hill Suites
06.2018 - 08.2018
Crew Member
Dunkin' Donuts
10.2017 - 08.2018
Cashier/Sales Associate
Sears
06.2017 - 09.2017
High school or equivalent -
Troy High School
Certificate - CNA
EOC
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