Lissette Real
Elgin,IL
Summary
Detail-oriented healthcare administrative professional with over 20 years of experience in patient services, insurance verification, scheduling, cash handling, and front-desk operations in fast-paced medical settings. Bilingual in English and Spanish, recognized for excellent customer service, accuracy, and clear communication with patients, providers, and insurance carriers
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Midwest Center for Women's Healthcare
Elgin, IL
02.2016 - Current
- Verify insurance eligibility and benefits to support timely patient care and billing accuracy.
- Schedule appointments and coordinate patient flow in a busy healthcare environment.
- Process patient payments and handle cash transactions with accuracy and professionalism.
- Provide bilingual support in English and Spanish to improve communication with patients and families.
- Train new team members on front-desk procedures, scheduling workflows, and insurance verification processes.
- Coordinate FMLA and disability paperwork, ensuring accurate documentation and timely follow-up.
Medical Receptionist
Elgin Medical Center
Elgin, IL
01.2004 - 12.2015
- Verified insurance coverage and patient benefits to ensure eligibility before appointments and procedures.
- Scheduled appointments and managed provider calendars to support smooth daily operations.
- Collected co-pays and patient payments, balanced cash transactions, and issued receipts to maintain accurate financial records.
- Assisted with translation for Spanish-speaking patients to improve understanding of appointments and procedures.
- Trained staff on office workflows and scheduling processes to enhance patient service standards.
Education
Elgin High School
Elgin, ILSkills
- Patient registration
- Insurance Eligibility Verification
- Benefits Verification
- Disability coordination
- Appointment Scheduling
- Front Desk Operations
- EMR / Electronic Medical Records
- Office administration
- Microsoft Office
- Cash handling
- Bilingual: English / Spanish
- Staff training
- Customer Service
- Confidential Records Handling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Medical Receptionist
Midwest Center for Women's Healthcare
02.2016 - Current
Medical Receptionist
Elgin Medical Center
01.2004 - 12.2015
Elgin High School