Lissette Reyes

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Responsible for assisting customer needs upon request
• Daily inventory and monitoring of merchandise
• Updating all inventory and prices on Clover system to match adequate menu prices
• Reporting sales after shift to Regional Mgr
• Supervised and trained employees during shift
• Assisted the General Manager with inventory, schedule and cash deposits
• Responsible for opening and closing using proper procedures to avoid store mix ups
• Identified inefficiencies to propose actionable improvements for overall workflow.
• Cultivated cohesive team environment by providing clear direction and support.

• Responsible for day to day reports demonstrating increased sales of memberships
• Delegated schedule between front desk staff to call members on a day to day basis to confirm future appointments
• Observed all front desk staff sales to ensure the sale quota was met on a weekly basis
• Honored requests or membership account changes from members
• Proactively resolved spa issues; consistently improving customer service satisfaction through expert resolution of conflicts, issues and concerns
• Handling inventory of spa products for estheticians and inputting all inventory in the system
• Printing daily reports of suspended accounts and calling members to update their accounts
• Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Oversaw daily posting of payments to customer accounts.

• Answering phones and taking customers orders, repeating the order and confirming the order was correct for either delivery or pick up
• Monitoring multiple tablets and computer to verify any future orders to be placed
• Stocking all desserts, and beverages while incorporating proper FIFO method
• Maintain overall cleanliness in the restaurant during work and after hours
• Increased food sales by offering add-on and deals of the day
• Responsible for cashing out delivery drivers and maintaining a total of $150 on hand in the register
• Sales and gross daily report printed at the end of the shift for the owner

Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Changing upon request from corporate of promotions or future clearance sales
• Reporting and merchandise loss or theft in the store
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised and trained employees during shift
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted the General Manager with inventory, schedule and cash deposits
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Responsible for opening and closing using proper procedures to avoid store being targeted for robbery
• Supervised day-to-day operations to meet performance, quality and service expectations.