Lissette Sanchez
Elgin,IL
Summary
Proven leader in retail and administrative settings, adept at problem-solving and enhancing customer engagement, significantly improved customer satisfaction at Hobby Lobby. Skilled in team building and retail operations, demonstrated through effective staff mentorship and strategic merchandise management. Excels in time management and maintaining confidentiality, ensuring operational excellence and data integrity at Great Lakes Specialty Metals.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Hobby Lobby
10.2016 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Administrative Assistant
Great Lakes Specialty Metals
02.2005 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05.1997
Skills
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Retail Operations
- Time Management
- Team Building and Leadership
- Delegating Work
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Hobby Lobby
10.2016 - Current
Administrative Assistant
Great Lakes Specialty Metals
02.2005 - 04.2016
High School Diploma -
Dundee Crown High School
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