Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Lissette Santiago

Fullerton,CA

Summary

Results-driven retail sales professional known for high productivity and efficient task completion. Experienced in customer service, inventory management, and sales strategy development. Demonstrated excellence in communication, problem-solving, and adaptability, resulting in exceptional customer experiences and successful team collaboration.

Overview

18
18
years of professional experience

Work History

Sales Associate/ A Lot of Good Thrift, Upland

Employers Outsourcing
Fresno, CA
10.2019 - 01.2022
  • Greeted customers and provided exceptional customer service.
  • Process merchandise in donation center, indoor, and outdoor.
  • Stocked merchandise, hung and folded merchandise, displayed merchandise, promoted sales.
  • Trained volunteers maintained open communication and regularly reported to upper management.
  • Processed transactions using a point-of-sale system, entered customers into customers' database.
  • Worked independently as well as part of a team to complete assigned tasks and goals.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Patrol Security Guard

Americal Patrol inc.
La Mirada, CA
05.2013 - 09.2018
  • Enforced safety regulations and monitored access control points.
  • Conducted daily security patrols of assigned areas.
  • Directed traffic and documented parking violations.
  • Investigated suspicious activity and persons, and reported findings to management.
  • Responded to alarms, emergencies, and disturbances.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Monitored closed circuit television systems.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Completed incident reports regarding violations of policies or procedures.

Store Manager of Operations

The Territory Ahead Inc.
Costa Mesa, CA
05.2004 - 04.2011
  • Ensured maximum staffing efficiency
  • Trained staff to excel in customer service
  • Enhanced customer experience through comprehensive product knowledge
  • Addressed and recorded substandard staff performance issues quickly
  • Coordinated work schedules to maintain high standards of service
  • Managed payroll and related costs
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

High School Diploma -

Buena Park High School
Buena Park, CA

Skills

  • Inventory Control
  • Retail loss prevention
  • Meeting deadlines
  • Retail Store Operations
  • Written and oral communication skills
  • Reliable and punctual
  • Multi-tasking strength
  • Teamwork and Collaboration
  • Outgoing Personality
  • Shipment Processing
  • Fraud Detection

References

  • Rafael Herrera, Mechanical Engineer, Cummins Aerospace, 2320 E. Orangethorpe Ave, Anaheim, CA, 92806, 714-906-8451, Personal reference (28 yrs)
  • Maria M. or Michelle, Store Managers, A Lot Of Good Thrift Store, 1980 W. Foothill Blvd., Upland. 909-233-7830,Business reference ( 2 yrs)
  • Frank Garcia, Supervisor, Americal Patrol Inc., 14752 Beach Blvd. Suite #200, La Mirada, CA, 90638, 818-255-8521, Supervisor reference (5+ yrs)

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Sales Associate/ A Lot of Good Thrift, Upland

Employers Outsourcing
10.2019 - 01.2022

Patrol Security Guard

Americal Patrol inc.
05.2013 - 09.2018

Store Manager of Operations

The Territory Ahead Inc.
05.2004 - 04.2011

High School Diploma -

Buena Park High School

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Lissette Santiago