Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lissette Valdez

San Juan

Summary

Dynamic Customer Service Representative with extensive experience at TTEC and Bank of America, adept at conflict resolution and enhancing customer satisfaction. Proven ability to manage high-stress situations while delivering informed recommendations and fostering loyalty. Skilled in active listening and data entry, consistently achieving satisfactory resolutions for complex customer inquiries.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TTEC
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

TTEC
06.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Bank of America
01.2022 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Valley View
Hidalgo, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

TTEC
11.2024 - Current

Customer Service Representative

TTEC
06.2024 - 11.2024

Customer Service Representative

Bank of America
01.2022 - 06.2022

Valley View

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Lissette Valdez