Lissette Villacres
Danbury,USA
Summary
Dedicated and versatile professional with diverse experience in healthcare, customer service, and retail industries. Proven ability to deliver compassionate patient care as a Certified Nursing Assistant (CNA), ensuring safety and comfort in fast-paced environments. Skilled in providing exceptional customer service in restaurant and retail settings, with strong communication and multitasking abilities. Adept at working collaboratively in team-oriented environments and independently to meet and exceed organizational goals. Reliable, adaptable, and committed to maintaining high standards of service and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser
Square One Bar & Grill
Danbury, CT
02.2024 - Current
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Provided quick and efficient clearing of tables between courses.
Caregiver
Cornerstone Health Care
Danbury, CT
05.2025 - 04.2026
- **Target Role Aligned Statements:**
- Provided compassionate support to clients in daily living activities and personal care.
- Communicated effectively with clients and families to address needs and concerns.
- Monitored client health, reporting changes to healthcare professionals as needed.
Certified Nursing Assistant
Village Crest Center for Health & Rehabilitation
New Milford, CT
06.2023 - 02.2024
- Provide compassionate and empathetic care to patients
- Effectively communicate with patients, their families, and healthcare team members
- Collaborate with nurses, doctors, and other healthcare professionals to ensure coordinated patient care
- Contribute to a positive and supportive work environment
- Handle multiple responsibilities and maintain a focus on patient needs
- Pay attention to changes in patients' conditions and report them promptly to the nursing staff
- Maintain a clean and sanitary environment
- Be prepared to respond to emergencies and provide basic life support
- Observed and reported unusual symptoms and changes to charge nurse.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Participated in educational programs related to nursing assistant skills development.
Retail Sales Associate
Marshalls
Danbury, CT
11.2022 - 06.2023
- Efficient table clearing and resetting
- Keen attention to detail for maintaining cleanliness
- Strong teamwork and communication abilities
- Effective time management in a fast-paced environment
- Excellent customer service and responsiveness
- Physical stamina for demanding tasks
- Multitasking capabilities
- Positive adaptability to changing situations
- Strong organizational skills
- Knowledge of safety and sanitation protocols
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Recommended, selected and located merchandise based on customer desires.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
Busser
Terra of Danbury Ristorante Italiano - Z Hospitality Group
Danbury, CT
04.2022 - 11.2022
- Walking, bending, pushing, pulling and carrying moderate amounts of weight
- Available to work a flexible schedule including nights, weekends and holidays
- Be committed to providing exceptional customer service
- Clean tables, refresh beverages and serve ware for each guest
- Stand or walk for an extended period or for an entire work shift indoors
- Upscale food and beverage background and experience
- Maintain restaurant cleanliness in an efficient, professional manner and contribute to an excellent guest experience
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Assisted in the preparation of large parties and special events to ensure smooth service.
Education
High School Diploma -
Danbury High School
Danbury, CTCertified Nursing Assistant (CNA) Certification -
Training Direct
Danbury, CTSkills
- Multitasking and organization
- Attention to detail
- Clear communication
- Working under pressure
- Time management
- Decision-making
- Reliability and punctuality
- Effective problem solving
- Interpersonal skills
- Team collaboration
Accomplishments
- Provided compassionate, patient-centered care to clients, ensuring comfort, safety, and dignity at all times
- Assisted with daily living activities including bathing, dressing, grooming, and mobility support
- Built trusting relationships with clients and families, improving emotional well-being and overall satisfaction
- Monitored and reported changes in clients’ health, contributing to timely medical attention and improved outcomes
- Maintained a clean, organized, and safe living environment to reduce risk of injury or illness
- Supported medication reminders and care routines with strong attention to detail and consistency
- Demonstrated reliability and professionalism by maintaining punctuality and adapting to clients’ changing needs
Certification
Certified Nursing Assistant (CNA), Training Direct - Danbury Campus, 345 Main St, Danbury, CT, 06810
Languages
English
Native or Bilingual
Timeline
Caregiver
Cornerstone Health Care
05.2025 - 04.2026
Busser
Square One Bar & Grill
02.2024 - Current
Certified Nursing Assistant
Village Crest Center for Health & Rehabilitation
06.2023 - 02.2024
Retail Sales Associate
Marshalls
11.2022 - 06.2023
Busser
Terra of Danbury Ristorante Italiano - Z Hospitality Group
04.2022 - 11.2022
Certified Nursing Assistant (CNA) Certification -
Training Direct
High School Diploma -
Danbury High School