Lita Waymire Zufall
Copperas Cove
Summary
Dynamic, results-driven professional with a strong foundation in team leadership, operational management, and exceptional customer service. Proven ability to leverage strategic planning and innovative problem-solving techniques to enhance team productivity and elevate service quality. Recognized for cultivating a collaborative and adaptable work environment that empowers team members to excel. Committed to driving organizational success through effective communication and a focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
Szechuan's Chinese Restaurant
Copperas Cove, TX
07.2021 - Current
- Streamlined workflows, enhancing accuracy and efficiency in daily operations
- Oversaw daily operations of store, managing staff and inventory for optimal performance
- Handled high-volume phone calls, emails, and in-person inquiries, ensuring customer satisfaction and effective communication
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
ASSEMBLY LINE WORKER
Laredo Medical
Gatesville, TX
07.2022 - 11.2022
- Executed standard operating procedures to ensure compliance with quality standards.
- Operated hand tools, power tools, and other machines as needed for the assembly process.
- Operated hand tools, power tools, and other machines for the assembly process.
- Adjusted to changing requirements from new product introductions or customer orders to maintain production flow.
WAIT STAFF MEMBER
Something In Between Breakfast
Copperas Cove, TX
10.2021 - 11.2021
- Monitored customer satisfaction during meal service, promptly resolving issues or concerns.
- Ensured availability of condiments like sugar packets, salt shakers, and napkins for customer convenience.
- Delivered food and beverages at tables, ensuring timely and attentive service.
WAITRESS SUPERVISOR
Seoul Garden
Copperas Cove, TX
02.2020 - 07.2021
- Educated new staff on using point-of-sale systems and menu descriptions.
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
- Managed daily operations of restaurant dining room, optimizing seating arrangements and maintaining cleanliness for improved customer experience.
- Resolved customer complaints effectively, utilizing strong communication skills to enhance guest satisfaction.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH, US05-2029
Skills
- Workload management
- Decision-making
- Problem-solving
- Team leadership
- Customer service
- Verbal and written communication
- Adaptability and flexibility
Languages
Korean
Timeline
ASSEMBLY LINE WORKER
Laredo Medical
07.2022 - 11.2022
WAIT STAFF MEMBER
Something In Between Breakfast
10.2021 - 11.2021
ASSISTANT MANAGER
Szechuan's Chinese Restaurant
07.2021 - Current
WAITRESS SUPERVISOR
Seoul Garden
02.2020 - 07.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
2024 National American Miss Texas State Finalist
Selected as a finalist in a statewide pageant competition in recognition of outstanding leadership, communication, professionalism, and community involvement. Demonstrated exceptional public speaking, interviewing, customer engagement, and presentation skills while representing the organization at public and community events.