Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Litcy Martinez

San Rafael,CA

Summary

Dynamic customer service professional with extensive experience in the automotive industry, ensuring efficient operations and high-quality service. Proven ability to manage multiple priorities while maintaining attention to detail in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon
Oakland, CA
06.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Engage with customers, manage inventory, and resolve customer inquiries efficiently
  • Ensure that customers returns are safely packaged and shipped

Loaner Coordinator

Porsche of San Francisco
San Francisco, CA
03.2023 - 12.2023
  • Wrote up loaner agreements for customers with vehicles in the repair shop. Followed procedures for inspection on our cars once returned
  • Used or new vehicles that were brought in were written up for a thorough inspection or any other needed repairs. Worked hand in hand with technicians to ensure both parties were well informed
  • Worked with third party companies for repairs out of reach

Service Advisor

Mazda of Marin
San Rafael, CA
12.2023 - 01.2025
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
  • Utilize exceptional customer service skills to effectively advise clients on automotive needs, ensuring satisfaction and retention

Loaner Car Manager

Merceds - Benz of Marin
San Rafael, CA
01.2025 - Current
  • Managed opening and closing contracts for customers with vehicles in service
  • Wrote up loaner vehicles that arrived with damage
  • Worked closely with body shops/insurances/technicians to insure the got paid and accurately were informed of the damages
  • Staged loaner vehicles before opening and during the day

Education

Oakland Military Institute
Oakland, CA
2020

Skills

  • Proficient in Microsoft Word and other word processing software
  • Strong independence and quick learning ability
  • Excellent communication and interpersonal skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loaner Car Manager

Merceds - Benz of Marin
01.2025 - Current

Service Advisor

Mazda of Marin
12.2023 - 01.2025

Loaner Coordinator

Porsche of San Francisco
03.2023 - 12.2023

Customer Service Representative

Amazon
06.2022 - 08.2023

Oakland Military Institute