Lititia Slater
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2015
2015
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NCO Financial Systems
Tulsa
06.2009 - 09.2014
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Customer Service Officer
EZ Pawn
Tulsa
- Identified potential opportunities to upsell products or services to customers.
- Assisted customers with placing orders for products and services.
- Established trustful relationships with customers through effective communication skills.
Education
GED -
Tulsa Job Corp
1133 N Lewis Ave 06-1992
Skills
- Customer service
- Upselling strategies
- Order processing
- Product knowledge
Languages
English
Professional
Certification
Certified nursing assistant and drivers license and accomplishment graduation
Timeline
Customer Service Representative
NCO Financial Systems
06.2009 - 09.2014
Customer Service Officer
EZ Pawn
GED -
Tulsa Job Corp
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