Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Litza Mauck

Burlington,VT

Summary

Friendly, reliable, and experienced in the restaurant and service industry. Willing to take on and learn new tasks. Stays on top of keeping work space clean and organized, while prioritizing customers.

Overview

4
4
years of professional experience

Work History

Hostess/Backserver

Hen of the Wood
Burlington, VT
02.2023 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Answered telephone to provide dining information and take reservations.
  • Assisted servers in bussing tables when needed during busy periods.

Bartender/Waitress

Arts Riot
Burlington, Vermont
04.2022 - 08.2022
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Informed customers of daily specials and signature menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Line Worker/Cashier

The Scale Poke Bar
Williston, VT
05.2021 - 10.2021
  • Operated cash register for cash, check and credit
    card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet
    business needs.
  • Restocked and organized merchandise in front lanes.
    Answered questions about store policies and
    addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Hostess

Buffalo Wild Wings
Burlington, Vermont
12.2020 - 04.2021
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Line Worker/Cashier

Bagel Cafe & Deli
Burlington, Vermont
11.2019 - 10.2020
  • Wiped, sanitized and maintained floors, facility and
    equipment to adhere with company standards and
    procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Replenished products daily for optimal freshness and visibility.

Education

High School Diploma -

Burlington High School
Burlington, VT
06.2021

Bachelor of Science - Engineering

University of Vermont
Burlington, VT

Skills

  • Warm and Friendly
  • Cool Under Pressure
  • Engaging and being friendly and understanding with all customers
  • Flexibility
  • Cooperative attitude
  • Point of Sale (POS) System Operations
  • Effective Multitasking
  • Positive and professional
  • Team Collaboration

Affiliations

  • Snowboarding
  • Running
  • Painting

Timeline

Hostess/Backserver

Hen of the Wood
02.2023 - Current

Bartender/Waitress

Arts Riot
04.2022 - 08.2022

Line Worker/Cashier

The Scale Poke Bar
05.2021 - 10.2021

Hostess

Buffalo Wild Wings
12.2020 - 04.2021

Line Worker/Cashier

Bagel Cafe & Deli
11.2019 - 10.2020

High School Diploma -

Burlington High School

Bachelor of Science - Engineering

University of Vermont

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Litza Mauck