Litzamarie Centeno
Orlando
Summary
Fully certified in all three positions: 911, Teletype, and Dispatch. Supervised as an ASL in Teletype, where I prioritized tasks and completed them in an orderly and timely fashion. I have supervised on the operational floor, where I oversee radio and 911, and then transitioned to Teletype Supervisor in 2022. I have been APCO CTO certified since 2003 and have trained for over 3,000 hours in positions such as 911, dispatch, teletype, and ASL's. Strong ability to understand and follow specific instructions and procedures.
Overview
24
24
years of professional experience
Work History
Teletype Supervisor
Orange County Sheriffs Office
08.2022 - Current
- Oversee four squads and work with four Assistant Squad Leaders.
- Ensure Communications employees adhere to FCIC and NCIC guidelines. Facilitate FCIC/NCIC testing for all Communications employees. Generate new users, check users' status, and sign employees up for any FDLE-related courses.
- Administrative user for Florida Health Medical Marijuana, generating or deleting users.
- Approve the time sheet for the staff.
- Approve or deny time off for staff.
- Ensure proper staffing, and post overtime when necessary.
- Complete end-of-year statistics for FCIC entries, clears, cancels, and modifications.
Supervisor
Orange County Sheriff's Office
04.2022 - Current
- Monitor/Mentor my Assistant Squad Leader
- Approve/Deny time off requests
- Approving Times sheets
- Responsible for day to day staffing, posting overtime and adjusting personnel for coverage
- Prioritizing day to day tasks
- Scheduling staff for training
- Ensuring equipment is working correctly
- Address personnel issues, i.e tardy, etc
- Meets deadlines for trainings, emails, evaluations, creating schedules for personnel, etc
Dispatch
Orange County Sheriff's Office
01.2016 - Current
- Dispatch emergency and non-emergency calls to deputies
- Relay in progress crimes to other agencies via PSAP or Intercity
- Keep log of in-service units, conduct unit checks and keep track of the units location
- Broadcast emergency traffic when appropriate
- Knowledge of radio matrix for mutual aid resources, as well as in county and out of county events
Teletype
Orange County Sheriff's Office
01.2006 - Current
- Fully certified FCIC/NCIC
- Entered and clear missing, stolen items in state and nationwide in a timely manner
- Run wanted person/vehicle/article check
- Send hit confirmation requests and respond to hit confirmation requests
- Send administrative messages nationwide for bolo’s, local look out, etc
- Second party verified all entries and cancellations entered into the system
911
Orange County Sheriff's Office
01.2001 - Current
- Answered incoming emergency and non-emergencies lines
- Obtained pertinent information to process calls for service, quickly and accurately without sacrificing officer or citizen safety
- Transfer calls to different sections of the agency when appropriate
Emergency Communications Operator
Winter Park Police and Fire
12.2004 - 07.2022
- Answer incoming emergency and non-emergency lines
- Trained on a completely different CAD system (Computer Aided Dispatch) and set of 10 codes and signals
- Dispatch emergency and non-emergency calls to officers in service
- Worked in Teletype, ran queries, entered and cleared missing persons, vehicles, tags and articles
Assistant Squad Leader
Orange County Sheriff's Office
01.2011 - 04.2022
- Supervise staff during shift
- Ran stats monthly and reported them to the Supervisor and Manager
- Monitor and document positive and negative findings
- Check staffing levels daily, post overtime when needed
- In Teletype 2nd party verification on all entries and clears
- Sending monthly updates to Supervisor and Manager on stats in Teletype
Education
Valencia Community College
01.2004
Academic Diploma -
Colonial High School
05-2000
Skills
- Adaptability
- Critical thinking
- Conflict resolution
- Communication skills
- Team leadership
- Training facilitation
Timeline
Teletype Supervisor
Orange County Sheriffs Office
08.2022 - Current
Supervisor
Orange County Sheriff's Office
04.2022 - Current
Dispatch
Orange County Sheriff's Office
01.2016 - Current
Assistant Squad Leader
Orange County Sheriff's Office
01.2011 - 04.2022
Teletype
Orange County Sheriff's Office
01.2006 - Current
Emergency Communications Operator
Winter Park Police and Fire
12.2004 - 07.2022
911
Orange County Sheriff's Office
01.2001 - Current
Valencia Community College
Academic Diploma -
Colonial High School
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