Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Litzy Barrientos

Ridgeland,SC

Summary

Detail-oriented professional with history of delivering bilingual support and ensuring client satisfaction. Friendly and enthusiastic. Known for resolving issues efficiently and improving customer experiences. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Team-oriented and adaptable, excelling in communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

Palmetto Wholesale Cars
06.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Worked to build relationships with customers and built potential for additional sales.

Market Partner

Monat Global Inc.
02.2022 - 02.2023
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Increased market share by developing and implementing effective sales strategies.
  • Analyzed market trends to identify new business opportunities and drive growth initiatives.
  • Informed customers of promotions to increase sales productivity and volume.
  • Expanded customer base through targeted marketing campaigns and excellent customer service.
  • Attended monthly sales meetings and quarterly sales trainings.

Caretaker

Little Steps Daycare and Preschool
02.2020 - 07.2020
  • Communicated positively with children and guardians.
  • Cared for the needs of children, enforcing rules governing the safety and conduct of children.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Encouraged good behaviors using positive reinforcement methods.
  • Developed age-appropriate activities and crafts to engage children.

Customer Service Representative

Easy 2 Own Furnishings
11.2018 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Hostess

Alexander's Restaurant & Wine Bar
02.2017 - 10.2018
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

GED -

JAHA Adult Education
Ridgeland, SC
01-2020

Skills

  • Problem-solving
  • Customer service
  • Persuasion
  • Learning Strategies
  • Negotiation
  • English Language
  • Bilingual
  • Sales and Marketing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Manager

Palmetto Wholesale Cars
06.2023 - Current

Market Partner

Monat Global Inc.
02.2022 - 02.2023

Caretaker

Little Steps Daycare and Preschool
02.2020 - 07.2020

Customer Service Representative

Easy 2 Own Furnishings
11.2018 - 03.2019

Hostess

Alexander's Restaurant & Wine Bar
02.2017 - 10.2018

GED -

JAHA Adult Education

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