Litzy Cortes
Cypress,Texas
Summary
Confident and driven professional with a strong leadership presence, and a passion for creating inclusive, customer-focused environments. Highly goal-oriented and motivated by performance, with a consistent focus on key metrics to drive results and support team success. Known for leading with intention, building trust, and bringing energy, accountability, and enthusiasm to every role.
Overview
5
5
years of professional experience
Work History
Lead Furniture Associate
Williams-Sonoma and Pottery Barn Outlet
San Marcos, TX
09.2022 - Current
- Consistently deliver a high-touch customer experience aligned with brand standards, resulting in repeated five-star reviews and three-time Employee of the Month recognition.
- Promoted to lead cashier within first few months of employment due to strong performance and leadership potential; consistently exceeded credit card application goals and supported team members in meeting sales targets and metrics.
- Trusted leadership presence on the sales floor, frequently relied on by both management and team members for direction, decision-making, and operational support.
- Actively training and mentoring new associates, ensuring a smooth onboarding, brand alignment, and a confident understanding of store procedures and customer experience expectations.
- Take initiative in driving floor sets, visual merchandising updates, and store-wide projects, ensuring all displays reflect seasonal campaigns and brand standards.
- Support the store's social media efforts, collaborating on content that boosts engagement and highlights new arrivals, promotions, and key in-store moments.
- Passionate about the product and deeply knowledgeable about materials collections, and styling, which helps strengthen customer relationships and sales.
- Identified as a high-performing team leader with demonstrated potential for management roles; was actively being considered for an Assistant Manager position before relocating due to college graduation.
Sales Associate
Chico's Off The Rack
Cypress, TX
06.2020 - 07.2021
- Delivered exceptional customer service in a high-paced retail environment, consistently upholding the brand's elevated customer experience standards.
- Operated as a lead cashier, expertly handling transactions, returns, and customer inquiries with accuracy and efficiency.
- Trained in processing online orders, including locating merchandise, carefully packing, and shipping items according to company protocol.
- Maintained a visually appealing, shoppable sales floor by regularly recovering merchandise and updating displays to reflect current collections.
- Ensured product presentation aligned with brand standards, keeping the store fresh, organized, and engaging for customers.
- Actively engaged with customers to promote new arrivals and product features, demonstrating strong product knowledge and brand passion.
- Collaborated with team members to meet store goals while creating a welcoming, helpful environment for all shoppers.
Education
Business Marketing - Professional Selling
Texas State University
San Marcos, Texas05.2025
Skills
- Customer experience and engagement
- Leadership and team coordination
- Social media management
- Staff training and development
- Project management
- Problem solving and conflict resolution
- Scheduling and shift planning
- Adaptability and multitasking
- Active listening and communication
Languages
English
Full Professional
Spanish
Full Professional
French
Limited
Timeline
Lead Furniture Associate
Williams-Sonoma and Pottery Barn Outlet
09.2022 - Current
Sales Associate
Chico's Off The Rack
06.2020 - 07.2021
Business Marketing - Professional Selling
Texas State University