Litzy Hernandez
Santa Ana,CA
Summary
Diligent Service Leader skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction to drive business results.
Overview
4
4
years of professional experience
Work History
Service Leader
Chipotle Mexican Grill, Inc.
06.2019 - Current
- Supervise team to ensure food safety policies and procedures are met.
- Train and supervise team of customer service representatives in providing quality service to customers.
- Maintain constant flow of customer satisfaction by addressing and documenting customer needs and resolving concerns.
- Follow and complete all safety, security, cash, inventory, and labor policies and procedures.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2023
High School Diploma -
Valley High School
Santa Ana, CA05.2019
Skills
- Fast learner
- Reliable
- Responsible
- Adaptable
- Leader
- Interpersonal skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Leader
Chipotle Mexican Grill, Inc.
06.2019 - Current
Bachelor of Arts - Criminal Justice
California State University - Fullerton
High School Diploma -
Valley High School
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